Articles
Step #1 Log into the dialer Log into the Dialer by clicking here and enter your information as...
Predictive Dialer How to Use Overview VideoWe have prepared a short informational video on the dialer functionality and using the dialer. If...
Predictive Dialer Contact View Tab FeaturesGet Contact: If you have a number that you hung up on and would like to try again. The number...
Predictive Dialer How do I add import upload numbers contacts leads to a campaignStep #1 File FormatThe dialer requires your contacts file to be in a .CSV-MSDOS format.We do not...
Predictive Dialer How do I add import upload numbers contacts leads to the DNC Do Not Call listDNC requests and DNC lists can be uploaded in a couple different ways either either by the...
Predictive Dialer How do I add or edit a campaignStep #1 Click on the Campaigns tab Step #2 Click Create New Campaign (top right of screen) OR...
Predictive Dialer How do I delete remove numbers leads contacts in a campaignTo remove contacts from a campaign in the predictive dialer you would first click on the...
Predictive Dialer How do I join or start a campaignOn the home tab, click on the campaign you would like to join. If you are using the Dial...
Predictive Dialer How do I set up configure custom call dispositionsStep #1 Click on the Admin Tab Click on "Configure Custom Dispositions" in the lower right of...
Predictive Dialer How do I set up custom data base fieldsStep #1 Click on the Admin Tab in the lower left of screen Step #2 Click on "Setup Database...
Predictive Dialer Agent Monitor How do I Speak, Barge In or Coach an agents callSelected users can be given permission to Speak, Barge In or Coach a live call under the Agent...
Predictive Dialer Assign Contact to Another UserTo assign a contact to another user on the dialer you would select the Assign option from your...
Predictive Dialer How do I Manage List View Tab columnsTo add data columns to y our List View tab simply click on the Settings tab as shown below, then...
Predictive Dialer How do I Transfer or do a 3-Way Conference Call?For both the Transfer and 3-Way transfer options you will want to add numbers to each agents...
Predictive Dialer How do I add or edit a userIn order to add additional users to your account you must have first paid for additional users...
Predictive Dialer How do I add verify a new caller IDSelect the Admin icon bottom left of screen Select Configure Caller IDs Add your Caller ID...
Predictive Dialer How do I change the caller ID ShownAgent Calles (caller ID shown when making manual calls and or transferring calls) you would...
Predictive Dialer How do I edit a users password settings privileges or defaultsClick on the Admin Tab bottom left of screen Below the users name select the Edit setting...
Predictive Dialer How do I export call reports call records or phone numbersTo download data for a specific campaign click on the Campaigns tab and Choose the specific...
Predictive Dialer How do I increase or decrease the calling speedClick on the campaigns tab Click on the pencil icon for the campaign you are editing...
Predictive Dialer How do I join a campaign using Zoiper Predictive Dialer How do I manual call dialTo generate a manual call you must first set the caller ID in your user profile. Set your...
Predictive Dialer How do I recall rework recycle move my contactsRecycle Campaign Contacts You would start by going to your campaigns page...
Predictive Dialer How do I record and listen to calls made by the dialerIn order to record calls made by the dialer from a campaign you must enable the Record All option...
Predictive Dialer How do I record manual dialed callsIn order to record manual dialed calls you must enable the Record Direct Calls option in the user...
Predictive Dialer How do I see my call log who I calledClick on the Contact View Tab Click the Address Book Icon (shown below) above the green Get...
Predictive Dialer How do I set up Answering Machine Voicemail message dropWhen the system connects with a voicemail / answering machine the user can select the Play Msg...
Predictive Dialer How do I set up SMS TemplatesThe dialer supports one-click SMS text sending, no attachments are allowed you must use hyper...
Predictive Dialer How do I set up a wait for agent or abandonment messageWatch the short video below for an overview, then continue to the step by step instructions...
Predictive Dialer How do I set up campaign call scriptStep #1 Click on the Edit Settings button bottom left Step #2 Click on Setup Scripts Step #3...
Predictive Dialer How do I set up inbound caller IDOur dialer solution supports both inbound and outbound calling functionality. Just like with the...
Predictive Dialer How do I set up or change music on hold while waitingClick on the Settings option bottom left of the screen Next Choose/Edit the MOH (Music oh Hold)...
Predictive Dialer How do I set up user email templates to send emailsThe dialer supports one-click email sending in HTML format, no attachments are allowed you must...
Predictive Dialer How do I view agent reporting stats and productivity reportFrom your Dashboard screen you click on "Display Agent Productivity", you will see a new window...
Predictive Dialer How do I view or refresh campaign statsTo refresh the stats on a campaign click on the Campaigns tab menu bar Next click on the...
Predictive Dialer I Click on campaign but it does not dial or make callsThere is a few reasons why this could happen so lets go through each one. Trying to share a...
Predictive Dialer Why do agents show up as unknown in the Agent Monitor tabIf your agents are showing up as a status of "unknown" this is because they have not taken a call...
Predictive Dialer Connection - WebPhoneThis connection method will allow you to speak with callers through your computers default sound...
Predictive Dialer Connection Method - Dial InConnection Method Dial-In This method of connection to the dialer is available and should only...
Predictive Dialer Connection Method - PBXConnection Method PBX Phone System If you have a PBX phone system integration is easy! Just have...
Predictive Dialer Connection Method - SIP/Soft PhoneThis method of connection is suggested if you do not have or do not want to use a land line phone...
Predictive Dialer Connection Method - SIP/Soft Phone Xlite SettingsThis method of connection is suggested if you do not have or do not want to use a land line phone...
Predictive Dialer Connection Method - SIP/Soft Phone Zoiper SettingsThis method of connection is suggested if you do not have or do not want to use a land line phone...
Predictive Dialer How do I add user phone book numbers for transferring callsEntering numbers into your phone book simplifies transferring calls. This will need to be done...
Predictive Dialer Trouble Shooting I am experiencing drop calls , poor voice quality or screen freezesThere are a few reasons this can happen. Poor voice quality caused by the network will manifest...
Predictive Dialer Trouble Shooting What are the technical requirements for my computer networkBrowser SoftwareWe suggest you use the most current version of Chrome or Firefox. Computer...
Predictive Dialer Trouble Shooting What routers are compatibleApple Airport Current Status: Compatible Recommendation: Suitable for 1-3 phones Comments:...
Predictive Dialer Trouble Shooting Why am I waiting a long time for a callThis can be due to multiple reasons so lets go through them: You may have your dial rates set...
Predictive Dialer AMD Answering Machine DetectionAMD Answering Machine Detection is the process in which the system will try to detect if it is a...
Predictive Dialer API Zapier posting leads to the dialerCreate a Zap to post leads from Zapier into the dialer. The Predictive Dialer API supports a...
Predictive Dialer API Blitz Lead Manager Dialer IntegrationInterCloud9 supports web posting integration with Blitz Lead Manager. This is done through a...
Predictive Dialer API CRM IntegrationInterCloud9 supports web posting integration with various CRM suites such as Zoho, Leadmailbox,...
Predictive Dialer API Leadmailbox IntegrationInterCloud9 supports web posting integration with Leadmailbox. This is done through a "WEB GET"...
Predictive Dialer API SalesForce Dialer IntegrationInterCloud9 supports web posting integration with SalesForce. This is done through a "WEB GET"...
Predictive Dialer API Zapier IntegrationCreate a Zap to post leads from the dialer to thousands of Apps in Zapier. If your are unsure how...
Predictive Dialer API Zoho Forms IntegrationInterCloud9 supports posting a contacts information from the dialer into Zoho Forms.You can use...
Predictive Dialer API posting leads to the dialerThe Predictive Dialer API supports a single inbound contact entry, directly into a campaign. It...
Predictive Dialer Paired Location Local Presence Caller IDThe predictive dialer has the ability to rotate Caller IDs based on the area code of the number...
Convert an excel file from .xls to .csv MACHow do I save the Import/Export CSV with Excel on Mac OS X? If you're using Excel on Mac OS X...
Convert an excel file in .xls to .csv file WindowsHow to convert a .xls file into a .csv format file If you dont have Excel you can use a Free...
Dialer Call Status CodesUNSPECIFIED This is usually given by the router when none of the other codes apply. This...
Predictive Dialer Default Audio Device Set UpFor Windows 7/8/10: Go to your Control Panel Click Hardware and Sound Click Manage Audio...
Predictive Dialer WebPhone and ChromeUsers should be prompted to allow the dialer to use the computers speakers and microphone when...
Predictive Dialer WebPhone and FirefoxUsers should be prompted to allow the dialer to use the computers speakers and microphone when...
