If your agents are showing up as a status of "unknown" this is because they have not taken a call yet. Once they have taken their first call the status will then be updated going forward with their name and stats.
- 1 Users Found This Useful
Related Articles
Predictive Dialer Trouble Shooting Why am I waiting a long time for a call
This can be due to multiple reasons so lets go through them: You may have your dial rates set...
Predictive Dialer How do I add user phone book numbers for transferring calls
Entering numbers into your phone book simplifies transferring calls. This will need to be done...
Predictive Dialer How do I Transfer or do a 3-Way Conference Call?
For both the Transfer and 3-Way transfer options you will want to add numbers to each agents...
Predictive Dialer How do I add import upload numbers contacts leads to a campaign
Step #1 File FormatThe dialer requires your contacts file to be in a .CSV-MSDOS format.We do not...
Predictive Dialer How do I set up custom data base fields
Step #1 Click on the Admin Tab in the lower left of screen Step #2 Click on "Setup Database...
