Predictive Dialer I Click on campaign but it does not dial or make calls Print

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There is a few reasons why this could happen so lets go through each one.

  1. Trying to share a users log in: This will never work as the system will block both users if trying to share a log in name. You need to have each person log out of the dialer and purchase additional licenses by clicking here .
  2. Campaign out of data: Have your administrator go to the campaigns tab and refresh the campaign stats Remaining Contacts should not be 0 .
  3. Connection Type:
    1) If using the Webphone with Google Chrome and you hear a faint ringing sound that is the dialer trying to connect with your browser but the connection is being refused. Google is constantly making changes to Chrome causing the web phone function to not work. 

If you continue to have any issue reply to your current support ticket by clicking here or open a support ticket by clicking here to set up a support call.


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