Predictive Dialer Connection - WebPhone

This connection method will allow you to speak with callers through your computers default sound device. You must click "Allow" when prompted for the fist time in your computers browser to allow interCloud9 to use your computers Audio device. 

*You will need to use Google Chrome as your internet browser when logging into the dialer for the webphone to work.

  To begin you will need to download and install Google Chrome (if not already using it as your computers web browser)
  Next plug in your USB headset to your computer and besure it is installed and working correctly
  Once you have verified your headset is working correctly go to your computers sound settings and set your headset and microphone as the default listening and recording devices on your computer Click here for instructions for Windows or Mac if you need help
  Now you will need to log into the dialer and click on the Admin Tab enable the webphone shown below.
(This will need to be done for each user and computer utilizing this as the preferred connection method)


 Then to the right of the specific user hover over the second icon from the left and click on Connection Settings


 Choose Web Phone

  Click Save Changes
  Log out to insure changes have taken effect in dialer, we suggest you restart your computer to be sure sound device changes fully take effect.

** If you have any issues with the webphone setup please open a support ticket by clicking here 
** Users can only be logged into the dialer in one tab in one browser on one computer at a time all other webphone connections will be blocked.

  • 2 Users Found This Useful
Was this answer helpful?

Related Articles

Predictive Dialer Trouble Shooting Why am I waiting a long time for a call

 This can be due to multiple reasons so lets go through them: You may have your dial rates set...

Predictive Dialer How do I add user phone book numbers for transferring calls

Entering numbers into your phone book simplifies transferring calls. This will need to be done...

Predictive Dialer Why do agents show up as unknown in the Agent Monitor tab

If your agents are showing up as a status of "unknown" this is because they have not taken a call...

Predictive Dialer How do I Transfer or do a 3-Way Conference Call?

For both the Transfer and 3-Way transfer options you will want to add numbers to each agents...

Predictive Dialer How do I add import upload numbers contacts leads to a campaign

Step #1 File FormatThe dialer requires your contacts file to be in a .CSV-MSDOS format.We do not...