Predictive Dialer How do I manual call dial

To generate a manual call you must have first added and verified your caller id as shown here: Verify My Caller ID

  1. Set the caller ID in your user settings by clicking on the Settings icon bottom left of screen
  2. Click Modify Caller ID Settings button and set your caller ID to be shown to callers.
  3. Be joined to a calling campaign
    Note: If making allot of manual calls we suggest creating a campaign called "Manual Calls" and set the Dial Rate Override to Inbound. This way the dialer does not start automatically dialing any numbers.

 To join a campaign click on your Home tab and select a campaign.
 Once you have joined a campaign the system will direct you to your Contact View tab shown below.


 You must then click the Hang Up button (if any calls have been qued up by the dialer). 
 Next click on Manual Dial button shown below

 

Once you have clicked on Manual Dial button the following will appear, enter the phone number and check the Dial Now and click Call Now.

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