Predictive Dialer How do I record and listen to calls made by the dialer

In order to record calls made by the dialer from a campaign you must enable the Record All option in the campaign settings. To do this you would click on the Campaigns Tab as show below.

Next select the Yellow Pencil to the right of your campaign name to Edit Settings

Next check the box for Record All option at the bottom and click Save Campaign

To listen to the campaign recordings you would click on the recording link to the right of the campaign in the Campaings Tab as shown below. You can view the recordings in a web page or by downloading a csv file with the recording links, all recording are saved for a period of 30 days.

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