Great Contact Solutions Start Here

Rethink your entire customer contact software and tailor it to perfectly meet your requirements. Intercloud9 enhances the experiences of both users and customers by offering a comprehensive range of cloud based customer contact software solutions. Our goal is to simplify communication, gather valuable insights, and exceed customer expectations.

Contact Management Solutions
 
 

Instant Account Set Up

Compliance Ready

  • Upload your own internal DNC list
  • Scrub against National DNC Registry
  • Call Recording
  • One Touch Opt-In and Opt-Out

Integrated CRM

  • Contact Notes
  • Tasks Reminders
  • Call Back Reminders
  • Email and Text Templates

Flexibility

  • Pay As You Go
  • No Contracts
  • No Set Up Fees 

Easy Integration

Integrated IVR

  • Create and Inbound Automated Attendant
  • Inbound Call Routing and Surveys
  • Outbound Surveys, Reminders, Polling
 
 

Customer Contact Software Features

 
 

Instant On-line Activation

Get started today instant online activation! No credit card or payment method required.

Uptime Guarantee

See for yourself at https://uptime.intercloud9.com

100% Web based, No Downloads

Log in from anywhere, anytime and any computer.

Flexibility

Pay As You Go, No Contracts, No Set Up Fees.

Call Recording

Recording inbound calls gives you a complete control of the interactions between customers and your agents.

Real-time On Demand Reporting

Reports include a range of call analytics including call count, answer disposition, time duration and routing information.

Integrated CRM

Take notes, schedule call back reminders, send emails or text messages and much more.

Real-time Agent Monitoring

Listen, Coach, Barge-in or Take Over agents call.

Integrated IVR

Conduct real-time market research and polling with an integrated multi level IVR.

Fully Customizable Database Fields

Create and edit database fields to customize your call experience and reporting.

Inbound Call Handling

Route incoming calls to any available agents from other marketing initiatives.

DNC List Scrubbing

Scrub your contacts against the National Do Not Call list and stay compliant.

 

CRM INTEGRATION

With our open API our services can easily integrate through Zapier and many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Zoho Salesforce, Zendesk, SugarCRM, Leadmailbox and if your CRM allows web-based integrations just let our integration team know.

HIGH-LEVEL DATA ENCRYPTION

We offer High-Level Data Encryption that spans from your agents' web browsers to the database back-end, where your data is securely stored in our SSAE-16 certified hosting facilities. To ensure the utmost protection for your data, we employ NIST-approved, robust encryption algorithms. Additionally, you have the option to direct your customers to a secure Interactive Voice Response (IVR) system for collecting sensitive information such as credit card numbers, providing an additional layer of security.

Auto Dialer Solutions
 

Why Choose interCloud9

We truly grasp what it takes for your company or organization to excel within your industry.  InterCloud9s contact management solutions have a proven track record of helping companies add growth to their bottom line. Schedule a call today to go over the details of your use case scenario and how interCloud9 can enhance your communication efforts.

 
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877-256-2100