Great Contact Solutions Start Here

Rethink your entire customer contact software and tailor it to perfectly meet your requirements. Intercloud9 enhances the experiences of both users and customers by offering a comprehensive range of cloud based customer contact software solutions. Our goal is to simplify communication, gather valuable insights, and exceed customer expectations.

Contact Management Solutions
 
Predictive Dialer

Predictive Dialer Software

All-in-one predictive auto dialer solution with CRM, email and 2-way Text Messaging for Call Centers or Individuals. Spend your time talking to prospects not calling them.

Automated Messaging Solution

Simple Messaging Software

All-in-one automated messaging and contact management solution. Stay in constant contact with your customers through Text Messages, Ringless Voicemail Drops and our IVR Voice Messaging Software.

Automated Text Messaging

Text Messaging Software

Industry leading 2-way texting with free inbound messages. Easily scheduled follow up texts and surveys with unlimited keywords!

Ringless Voice Messaging

Ringless Voicemail Software

The future of responsible voice messaging is here with ringless voicemail drops! Leave a message directly to voicemail without interrupting the recipient.

Automated Voice Messaging

IVR Software

Great for reminder calls, conducting outbound and inbound call surveys or intelligent call routing to individuals or departments. Popular industries include Schools, Churches, Medical, Utility and many others.

Interactive Voice Response

Smart Call Routing

Route calls or texts intelligently to agents or departments using the area code of the inbound caller. The possibilities are endless with our Smart IVR.
Text MORE to 949-876-8776 to learn more!

 

Customer Contact Software Features

 
 

Instant On-line Activation

Get started today! No credit card or payment method required.

Uptime Guarantee

See for yourself at https://uptime.intercloud9.com

100% Web based, No Downloads

Log in from anywhere, anytime and any computer.

Flexibility

Pay As You Go, No Contracts, No Set Up Fees.

Call Recording

Recording inbound calls gives you a complete control of the interactions between customers and your agents.

Real-time On Demand Reporting

Reports include a range of call analytics including call count, answer disposition, time duration and routing information.

Simple CRM

Take notes, schedule call back reminders, send emails or text messages.

Real-time Agent Monitoring

Listen, Coach, Barge-in or Take Over agents call.

Integrated IVR

Conduct real-time market research and polling with an integrated multi level IVR.

Fully Customizable Database Fields

Create and edit database fields to customize your call experience and reporting.

Inbound Call Handling

Route incoming calls to any available agents from other marketing initiatives.

DNC List Scrubbing

Scrub your contacts against the National Do Not Call list and stay compliant.

 

CRM INTEGRATION

With our open API our services can easily integrate through Zapier and many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Zoho Salesforce, Zendesk, SugarCRM, Leadmailbox and if your CRM allows web-based integrations just let our integration team know.

HIGH-LEVEL DATA ENCRYPTION

We offer High-Level Data Encryption that spans from your agents' web browsers to the database back-end, where your data is securely stored in our SSAE-16 certified hosting facilities. To ensure the utmost protection for your data, we employ NIST-approved, robust encryption algorithms. Additionally, you have the option to direct your customers to a secure Interactive Voice Response (IVR) system for collecting sensitive information such as credit card numbers, providing an additional layer of security.

Auto Dialer Solutions
 

Why Choose interCloud9

We truly grasp what it takes for your company or organization to excel within your industry.  InterCloud9s contact management solutions have a proven track record of helping companies add growth to their bottom line. Schedule a call today to go over the details of your use case scenario and how interCloud9 can enhance your communication efforts.

 
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