Knowledgebase

 Ringless Voice Messaging Getting Started Guide

Log into the dialer by clicking here and enter your log in information as provided in your...

 SMS Text Messaging Getting Started Guide

Log into the dialer by clicking here and enter your log in information as provided in your...

 Voice Broadcasting Getting Started Guide

Log into the dialer by clicking here and enter your log in information as provided in your...

 SMS RVM VB Add a Contact Group

Step #1 Add Contact Group- Click on the Contacts Manager Tab- Select Groups- Select Add Group-...

 SMS RVM VB Add Contacts to a Group

This article assumes you have already added a contact Group and covers adding a single contact to...

 RVM VB Add Audio Message Template

Step #1 Add Voice Template- Select Templates from the RVM menu - Select Add Voice Template - Add...

 SMS Add Text Keywords

Step #1 Click on the SMS menu- Select Keywords- Select Add Keyword Step #2 Add the keyword- Add...

 SMS Add Text Survey

Step #1 Create a Keyword that a person would text to your number to start the survey. -  Click...

 SMS Add Text Template

Step #1 Click on the Templates menu- Select Add Template - Name your template- Include your text...

 Voice Inbound IVR Survey

Step #1 Create a Inbound Voice Survey - Click Voice- Click Surveys- Click Add Voice Survey- Give...

 Voice Outbound IVR Survey

Step #1 Create a Outbound Voice Survey - Click Voice- Click Surveys- Click Add Voice Survey- Give...

 Dialer Call Status Codes

UNSPECIFIED This is usually given by the router when none of the other codes apply. This...