The Waite for Agent or Abandonment Message is used to play callers a pre defined message if no agent is available to take their call, there is two scenarios this can happen.
First scenario (Wait for Agent) the dialer is making outbound calls and two contacts connect at the same time thus your agent is unavailable to connect with one of the contacts because he/she may already be on a call.
Second scenario (Inbound Abandon Message) your are having inbound calls routed to the dialer from a Inbound DID Click Hear to learn more you have purchased from interCloud9. Again in this second scenario you have no agent available, either no agent logged into the dialer or busy on anther call.
In either scenario you can play a message to the caller, so there is two types of messages you can record. Please review the steps below to update the message for either scenario.
Click on the Campaigns Tab
Click on the speaker icon of the campaign you are setting up
Click the + sign to record a message for the each type ie Abandon Message (outbound calling campaigns) or the Inbound Abandon Message (for campaigns set up for inbound calls).
Name the recording (description optional)
Record your Abandonment message by having our system call you or upload your own pre recorded .wav file (if your pre-recorded file is in a format other than .wav you can use this easy online file converter https://online-audio-converter.com to convert it.
You can also download a generic abandonment message by clicking here Click "Add Sound" Now copy those messages into your campaign by clicking "Copy Sound Files to Campaign"
