Ringless Voice Messaging Getting Started Guide Print

  • Getting Started, Set Up
  • 697

Log into the dialer by clicking here and enter your log in information as provided in your Getting Started Guide email.

Step #1 Time Zone Setting:
- From the top right click on your name 
- Choose Profile and set  your current Time Zone for message delivery and reporting

Step #2 Create a Contact Group: (this will be where you upload your contacts too)
- From the Menu Bar select Contact Manager > Groups
- Click on Add Group

- Name your Group
Staff drop down only available if you have multiple users on the account.

Step #3 Add Contacts to the Group
- From the Action column Select Import Contacts

- Choose your CSV file and Select Submit

- Map the column header drop downs with the correct data in your file

Step #4 Add Voice Template (audio to be played to caller)
- Select Templates from the RVM menu 
- Select Add Voice Template

- Add your Voice Message
Upload or Record Over the Phone DO NOT USE Text to Speak for RVM

Step #5  Send Group Message
- Click Quick Message from the navigation bar on the left.
- Give your Campaign a Name.
- Provide a Caller ID (number contact can call you back at).
- Next choose a pre defined Voice Message template.
In the To: field type in the Contact Group name.
- Next select the day and time for your message to be sent.
- Set the MPH (Messages Per Hour) high enough to deliver your message during the hours you have set.
   Example: 1000 contacts / 10 hrs = 100 MPH
- DNC Scrub this will remove additional numbers found on our Global DNC list.
- Click Send YOUR DONE!

Was this answer helpful?

« Back