Predictive Dialer How do I change the caller ID settings?

The video above will show you where you can set your individual caller or campaign specific caller IDs.

  • For your user specific caller ID shown when making manual calls you would update your user settings under the Settings tab and Outbound Call Configuration / Modify Caller ID Settings.
  • For the caller ID shown to callers when part of a campaign you would update your campaign settings under the Campaigns tab and the specific campaign you with to update.

Once you have updated your Caller ID settings Log out and back in to ensure your changes have been saved and applied to your account.

If you don't want to use your own number InterCloud9 is a cnam service agent, offering call centers the ability to manage the Caller ID information for all of their campaigns. Clients can manage cnam query information (caller ID shown to callers) to effectively represent your company and enhance compliance with FCC and FTC "no–call" rules. Compliance Ready Caller ID (CRCID) phone numbers are provisioned to help our customers comply with two State and Federal Telemarketing Regulatory Requirements: (1) to identify their outbound call with a caller ID and (2) to provide an automated Interactive Voice Response (IVR) system that allows an end user to remove themselves from a call list.

To request your Compliance Ready Caller ID (CRCID) please visit please click here and request an inbound DID and complete the request.

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