Predictive Dialer How do I change the caller ID

Step #1   Select the Admin icon bottom left of screen
 

 Select Configure Caller IDs

Step #2 Assign Caller IDs

  • For Manual Calls (caller ID shown when making manual calls) you would update your user settings caller ID under the Settings tab (bottom left of screen) and Outbound Call Configuration / Modify Caller ID Settings.
  • For Campaign Calls (caller ID shown to callers when part of a campaign) you would update your campaign settings under the Campaigns tab (navigation bar on left) and click the Yellow pencil for the specific campaign to update.

If you don't want to use your own number InterCloud9 is a cnam service agent, offering call centers the ability to manage the Caller ID information for all of their campaigns. Clients can manage cnam query information (caller ID shown to callers) to effectively represent your company and enhance compliance with FCC and FTC "no–call" rules. Compliance Ready Caller ID (CRCID) phone numbers are provisioned to help our customers comply with two State and Federal Telemarketing Regulatory Requirements: (1) to identify their outbound call with a caller ID and (2) to provide an automated Interactive Voice Response (IVR) system that allows an end user to remove themselves from a call list.

To request your Compliance Ready Caller ID (CRCID) please visit please click here and request an inbound DID and complete the request.

  • Caller ID
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