Bill that will Regulate Sending Call Centers Overseas Slowly Gaining Momentum

A bill that will add extra steps and costs for companies that want to move their call centers overseas was introduced in congress last year. While the bill has a long way to go before it becomes law, it has slowly been gaining momentum. It now has 32 co-sponsors. The bill requires businesses with at least 50 call center employees to notify the ... Read More »

29th Mar 2018
South Carolina Lawmakers Taking Action Against Caller-ID Spoofers

Several South Carolina representatives have signed onto HB 4628, which would make it illegal for telemarketers to call South Carolina residents using spoofed caller-ID information unless the caller has a physical presence in the state. Violators of this law could face a fine of up to $5,000 for each violation. Read the full text of the bill here

13th Mar 2018
Iowa Bill Would Impose $40,000 Fine on Caller-ID Spoofers

Iowa State Senator Ken Rozenboom has introduced a bill that would impose a civil penalty of up to $40,000 upon businesses that are believed to be using caller-ID "spoofing" tactics. Caller-ID spoofing is when the caller uses technology to make a local or familiar number appear on a call recipient's caller-ID. Last year, the FCC proposed a $120 ... Read More »

12th Feb 2018
FTC Announces Annual Maximum Fine Increase for Violations of TSR

The FTC announced last week that the maximum civil fine for violations of the Telemarketing Sales Rule (TSR) has increased from $40,654 to $41,484. This is an annual increase that should be expected every January. The increase will soon be reflected in the FTC's Guide for Complying with the Telemarketing Sales Rule.

29th Jan 2018
Kohl's Scores Big Win in TCPA Case

In Viggiano v. Kohl’s Department Stores, Inc., plaintiff Amy Viggiano alleged that Kohl's sent her unsolicited text messages after she had opted-out from receiving previous messages. Viggiano replied to the marketing messages by saying, “I’ve changed my mind and don’t want to receive these anymore,” “Please do not send any further ... Read More »

13th Dec 2017
Phone Companies to Block Illegal Robocalls

Today the FCC announced new rules that will allow phone companies to proactively block calls that are likely illegal robocalls. Examples include calls from phone numbers with area codes that do not exist, calls with spoofed caller ID information, and calls from government numbers that are known to not make any outbound calls. Click here to ... Read More »

17th Nov 2017
Louisiana Telemarketing Ban Lifted

The state of emergency that had been declared in Louisiana last week due to Hurricane Harvey has been lifted. Telemarketing calls can now be made into the state. Click here to see the official announcement

5th Sep 2017

The Governor of Louisiana has declared a state of emergency as Hurricane Harvey is anticipated to cause significant rainfall and flooding. Under Louisiana law, telephonic solicitations are prohibited during a state of emergency. This prohibition will extend through September 22, 2017, unless terminated sooner. We encourage all of our ... Read More »

29th Aug 2017
Changes to New York Call Recording Laws

On Monday, August 21st, New York Governor Andrew Cuomo signed a bill that will require all-party consent for the recording of outbound telemarketing calls. This bill will start to be enforced immediately. Prior to this, New York was only a one-party consent state for outbound telemarketing calls, but now marketers will be subject to this new ... Read More »

28th Aug 2017
FCC proposes $82 million fine for alleged spoofed robocalls

Just weeks after the FCC issued a $2.88 million fine against a company for allegedly making millions of robocalls using technology that enabled caller ID spoofing, a much more significant fine of $82 million has been proposed against Best Insurance Contracts for allegedly making 21 million calls using similar technology. Based on consumer ... Read More »

10th Aug 2017