Caller ID and Compliance

InterCloud9 offers existing clients the ability to purchase additional Caller IDs for their outbound calling and messaging efforts. Statistics show that your campaign performance will improve by 40% when displaying a trusted Local Caller ID to the recipient. Additionally, if your company uses outbound telemarketing and isn’t utilizing fresh caller IDs you’re increasing the risk of your calls being flagged as Spam Likely.  This will lead to missed opportunities, decreased answer rates and list penetration. 

Never again endanger your marketing campaigns or waste your calling data by leaving, to chance, the possibility that your call is delivered as “spam likely or telemarketer”.  

What is a DID and or Caller ID

A Caller ID also know as a Direct Inward Dialing (DID) is a local or toll free number used to identify your outbound calls and direct incoming calls to specific networks or private branch exchanges  (PBX).

Companies are able to acquire DID numbers from interCloud9 and assign them to individual accounts.  When someone calls a DID number, the call is automatically directed to the corresponding user and account.

DID numbers can also route calls to various types of phones, including VoIP phones, mobile phones, and landlines. They are frequently used in conjunction with call forwarding services, enabling calls to be directed to the right person or department even when they are not in the office.

Getting Started is Easy Simply Click Here to purchase additional caller IDs. Caller IDs can typically be set up in 1 business day. You can to select different area codes or a single area code, depending on your needs. 

Telemarketing Compliance

Combining your Caller IDs with an IVR service will help you comply with State and Federal Telemarketing Regulatory Requirements:

  1. To identify your outbound call with a valid caller ID.
  2. To provide an automated way to opt-out.

InterCloud9s Smart IVR (Interactive Voice Response) system will allow callers an automated way to opt-out of future calls, leave a voicemail or be transferred to a live agent.

Getting Started is Easy Simply Click Here to purchase a Smart IVR and personalize your greeting for those return calls. With-in 1 business day, your IVR will be setup and ready for use on all of your marketing efforts and be shown as the caller ID on your outbound calling campaigns to ensure your success.

We want every customer to be successful, so we work hard to provide our customers with the tools needed to make that happen! Lookin for additional compliance solutions check out DNC.com

What is a CNAM

Your caller ID name is called a CNAM. When you buy numbers for your business, you should register them with carriers using your CNAM information. As a result, your caller ID information will appear on customers’ phones for carriers that use CNAM repositories, helping to validate your number and link it to your company. 

The CNAM is the name information that is tied to a phone number and may display on devices that receive a phone call from that phone number. CNAM service puts your company name up front, so you can help customers know you by name, not just by number. The data may be fragmented, though, because not all carriers use the same CNAM repositories.

Get Started Today!

Order new caller IDs or an inbound IVR for you business today to improve your outreach and telemarketing compliance needs.
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