This category includes current and past articles that discusses industry news and compliance topics at the time of publication. Regulations and legal interpretations may change over time. Consult legal counsel for current compliance guidance.
Calling Policy It is the intention of interCloud9 and it’s customers to maintain the highest standards possible in the course of business. Toward this end, interCloud9 does not intend to violate the privacy rights or wishes of any person who does not want to be called by any organization. You The Subscriber and user of … Read more
Responsible Use Policies InterCloud9 does not accept spamming of any kind. You must abide by all laws and guidelines when using our products. Respecting our policy on responsible use is required. Texting Policy SMS can only be used to get in touch with a number that has given the sender permission to receive that message. … Read more
Texting Anti-Spam Policy Our Definition of Spam: Our texting and anti-spam policy is clear. We consider any UNSOLICITED TEXT MESSAGES; NOTIFICATIONS or ALERTS as SPAM. InterCloud9 doesn’t tolerate text message SPAM, we only allow verified opt-in subscriptions. We do NOT allow the use of 3rd party lists, whether consent has been gathered or not. Anti-Spam … Read more
Our Privacy Policy was posted on 16 October 2011 and last updated on 1 January 2024 and governs the privacy terms of our website, located at interCloud9.com, and the tools we provide you (the “Website” or the “Service”). Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms of … Read more
IMPORTANT – READ CAREFULLY BEFORE PROCEEDING Our Privacy Policy was posted on 16 October 2011 and last updated on 1 January 2024. READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY PRIOR TO USING ANY PRODUCT OR SERVICE OFFERED BY INTERCLOUD9, LLC, BY USING THE PRODUCTS OR SERVICE OFFERED BY INTERCLOUD9, LLC YOU ARE INDICATING YOUR … Read more
Businesses using outbound calling, SMS messaging, ringless voicemail, and automated voice campaigns should pay attention to communication compliance trends and regulatory developments. As communication technologies evolve, agencies such as the Federal Trade Commission (FTC) and Federal Communications Commission (FCC) continue reviewing telemarketing practices, messaging workflows, and automated communication systems. Why Communication Compliance Trends Matter Regulatory … Read more
Review communication compliance considerations for business messaging, consent, opt-out handling, calling rules, and responsible customer outreach.
Soundboard technology has been discussed heavily in outbound communication and compliance conversations because it blends prerecorded audio with live agent interaction workflows. Businesses using outbound dialing systems, automated communication tools, and voice campaigns should understand how communication technologies continue evolving alongside regulatory discussions and compliance expectations. What Is Soundboard Technology? Soundboard technology allows agents to … Read more
Learn how A2P text messaging helps businesses send compliant customer updates, reminders, alerts, and outreach messages at scale.
Review communication compliance considerations for business messaging, consent, opt-out handling, calling rules, and responsible customer outreach.