When your organization or business needs to make hundreds of important telephone calls on a regular basis, it's time to consider the enormous benefits of voice broadcasting. These systems link computers and telephones via components and software to send voice messages to hundreds, and even thousands of people in a short period of time. Some people shy away from automated calls as intrusive, but in reality, voice broadcasting software has a tremendous value for both businesses and social services.
The major advantage of using voice broadcasting is that you don’t need to hire a lot of people for marketing. You can simply program a system which can be operated with a click of button and it will then send messages to you contact list. It is quite easy to use and it saves an enormous amount of time and money. If the calls are not answered, the program can reschedule calls automatically to be redialed for the dispositions of choice. Voice broadcasting has invoked the technique of multiplication of power and resources. The advantage of using this software lies in the fact that it can make almost limitless calls at the same time within a short timeframe. To make these calls manually in the same time is virtually impossible.
There is not a call center big enough that can reach hundreds of people simultaneously at the same time. Hence this method works as an added advantage when you are about to start your own business. The average return on the calls made through voice broadcasting is about the same as direct mail and has been observed to be approximately one percent. This important percentage counts when the business is new in the industry. Voice broadcasting detects answering machines automatically and can leave the message on the machine or can be programmed to skip over the machine. As always, it is important to follow the rules and regulations of telemarketing.
Voice Broadcasting has gained popularity in recent years for community and commercial ventures. Standard usage includes sending alerts, messages, notifications, product or service upgrades, promotions, events, and much more. The pre-recorded message can easily be dispatched, within seconds. A company using voice broadcasting can have pre-scheduled marketing campaigns that have the messages sent out as needed at any time. Voice Broadcasting has gradually evolved as an effective form of communication, giving a competitive edge to business groups. Many companies also use voice broadcasting to coincide with direct mail, radio, billboard, or television ad campaigns. Nothing gets the word out faster than a message over the phone, and there is no better way to follow up on your other marketing efforts.
A hosted predictive dialer service provides the client with a high performance and efficient automated dialing solution for telemarketing purposes. The dialer is made available and supported by the service provider and access is delivered to the customer ready to be used online, usually immediately, but could take longer depending on the company. This technology can increase the productivity and efficiency of an entire call center or an individual agent to a great extent. The average talk time of an agent, when manually dialing is 16 minutes per hour, while when this technology is used, it can be increased to 47 minutes per hour. This modern software increases efficiency over 350%. This will result in immense cost savings for any size firm or call center. Taking into account the huge increment in sales and leads (depending on your type of services) due to the increased agent talk time, you can see why auto dialers are gaining so much popularity.
Hosted predictive dialers consist of a more advanced technology than the traditional automatic dialers. In automatic dialers the dialer automatically dials the calls and transfers it to the agents, however it does not screen the call which results in unnecessary wastage of time. This will obviously result in low productivity. A hosted predictive dialer on the other hand, screens the unnecessary calls, and is programmed to predict when the next agent will be available to pick up the next call. It can predict the number of available agents, available lines, average call handling time and various other factors and adjust the flow of the outbound calls accordingly. This measurement delivers a high level of work efficiency to the call centers. This process increases productivity as the agents can spend their time talking to the customers and prospects rather than having to handle the answering machines, busy signals or fax machines.
The information in the contact list along with the telephone numbers is usually stored on the network servers in the call centers. With a hosted predictive dialer the computers of the agents making calls are linked to the network servers which contain the telephone numbers. A software application linked with the predictive dialer is available online to all of the agents. This software application performs the process of dialing for the agents. As soon as the agent receives a call, the software application displays all of the information related to the potential customer on the agent's computer screen, so the agent can begin the conversation accordingly. A predictive dialer automatically predicts and transfers the call to the available agent on the next available line and skips over the no answers, busy signals, answering machines and the fax machines. Only the calls that are desired are transferred to the agent resulting in much more time spent on the phone talking to real contacts.
Another great benefit of using a predictive dialer system is that it can make your call center agents virtual. In other words, your agents can be the part of call center even if they are not physically present at the call center. The agents can work from home or anywhere they have an internet connection. A hosted predictive dialer can lower overhead as you can save money on having an office. As it is a web based solution, managers have full control to keep track of the agents' efficiency and productivity.
Predictive dialers are among the best tools that a call center has at their disposal. They dial multiple phone numbers from a contact list and direct the calls that connect to a live person to the next available agent. They help companies and firms save tremendous amounts of time. Instead of having a representative sit there and physically dial each number until they find one willing to pick up, a predictive dialer can dial multiple numbers in a short period of time, and connect the good ones to whichever agent is free. There are some positives and negatives to using a predictive dialer, and some definite “do’s and don'ts” businesses should follow.
The predictive dialer monitor is designed to only connect a sales representative/ telemarketer to calls that are answered by a person. It discards any calls that are not answered, have busy signals, disconnected lines, fax machines, or any other form of automated services, and has an option to move past lines picked up by answering machines and voicemails. The predictive dialer saves telemarketers time because they no longer have to manually dial telephone numbers, listen to ring tones or unanswered calls. Thus, a predictive dialer allows a telemarketer to spend more time communicating with customers, time that was once wasted on dialing and waiting for a customer to answer their phone.
Predictive dialer systems have features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording that added a new dimension to the predictive dialer and auto dialer capabilities of this system. The computer telephony software opens this phone system to outside applications and developers. Some predictive dialer systems have an extra edge in efficiency and productivity not available in other dialing systems where the agents have the option at any time during a call to click to “transfer” or “3-way” the call to another agent.
When your agents spend most of their time talking with your prospects or clients they are bound to deliver good results. Predictive dialing assists greatly generating numerous hot leads that gradually results in more profit generation.
The advantages of this software are that it is more inexpensive and has a flexible architecture that works amazingly well in distributed areas and multi-sites. However it has a few disadvantages as well. The old dialers make errors in call classification and some of the older PBXs and are unable to function with the configuration of the soft dialer.
Other types of dialers include the smart predictive dialers, hard dialers, hosted dialers and hybrid dialers. Each of these types has their own set of pros and cons. An organization must everything into consideration before opting for a particular type.
A hosted predictive dialer goes through a series of computer statistical algorithms to make calls, and predicts the availability of agents. It adjusts the calling process in accordance to the number of agents available as calls are connecting to the contact list. The predictive dialer monitors and y predicts the calls it places, taking into account the number of available agents, actual time difference between each answered calls and how longer it takes to answer the call. The dialer moves past calls which are not answered, fax machines, answering machines, busy numbers and disconnected numbers. In short, it only connects the answered calls to the agents. This valuable process saves a huge amount of time for call centers as the agents don't have to dial the calls manually and don't have to wait for calls that aren’t connecting or answering machines.
Predictive dialer-applications allow call centers to significantly increase revenue and productivity rate because the software eliminates the time that call agents spend manually dialing numbers and waiting for telephone calls to be answered. This modern technology ensures that agents spend their time in an efficient manner. The system can estimate or predict when an agent is likely to finish his current phone call, and dials another phone line automatically while the agent is still in conversation. As soon as the agent is available for a call, the dialer software passes the phone call to the agent with the prospect on the line.
The benefit of using such a system is that it has the ability to make your call center agents virtual. In other words, your agents can be the part of the call center even if they are not present at the facility. Hosted predictive dialer technology enables employees/agents to work from any place with an internet connection. The only other required item is a headset. As it is a hosted solution, managers can keep track of the agents' productivity and efficiency. Furthermore, they can immediately get the agents' work reports, even if they are traveling.
Hosted predictive dialers are also known as web based predictive dialers. This dialer solution is actually a normal predictive dialer solution, but it is offered through a web hosted interface. Just like the normal service, web based solution dials a list of predefined cell phone and telephone numbers in such a calculated way that it eliminates those calls that are busy, no answer, fax, answering machine. Some dialers offer the removal of numbers that are enlisted with the National Do Not Call Registry. This hosted solution is an ideal and cost effective solution for call center that can efficiently improve sales and marketing activities. It is Software as a Service model solution offered by some of the well known hosting companies.
With this technology, large amounts of time can be saved courtesy of the lead management feature. This option organizes vital information like callbacks, leads and sales. Some predictive dialer solutions allow for better management of the agents in a call center because the applications allow the call center management to listen to agents at any time, without the agent's knowledge. It is also possible to view the number of calls agents have completed in real time and the total break time each agent has taken in a particular working period.
When seeking to improve a business, executives are constantly in search of better methods of communication with their current and potential customers. They are always looking for ways that can help the business to become more successful. Many have discovered one of the best communicative systems called voice broadcasting. This technology can reach people all over the globe, with the potential for millions of customers to connect with you and has limitless capacity to bring in more work for you. Automated voice broadcasting provides you the ability to blast out outbound phone messages very rapidly, enabling you to substantially boost your sales and efficiency.
The best voice broadcasting systems can transmit messages to thousands of people at the same time. Your pre-recorded message can be played directly to a live person answering the phone or to their voice mail box or answering machine. A few other popular applications include sending a voice message to people informing them of sales promotions, community events, emergency alerts, fundraising, political campaigns and much more. A lot of small and medium size firms employ this technology as a fast and easy solution to get their phone ringing with increased prospective customers, more sales and of course more profitability. Yet unfortunately selecting between the numerous voice broadcasting services and options available on the market is not easy in many cases.
A pre-programmed phone dialer service will send your voice messages and announcements to your phone list of targeted prospective customers, members, clients or community. You can use different messages based on whether it is for a voice mail box or for a live person.
Although the operation of using a phone dialer service is very simple when you use a quality hosted dialer service, the most important factor for achieving success is developing great quality outbound messages. You should take some time in the creation of your message as the messages are truly the keys to success. A number of systems make it possible and easy for you to deliver short or long messages where a live person answering the phone can respond by hitting the touch tone keys on his telephone to execute different options. A popular aspect of voice broadcasting technology is that it makes it possible for a prospect to hit a button where calls are transferred to the live agents to assist the prospect or you can also transfer the calls to an outside third party.
The results of the campaign will be dependent on your message quality and the quality of your list. You should capture the listener's attention with an attractive offer at the beginning of the message. Please keep in mind that you only have a few seconds to get their attention and response. You could say that the message is the heart of voice broadcasting. You should always begin your message with your best and most powerful product or service and the benefit it has for the customer. A voice broadcast message always performs better if it contains a strong call to action. It is necessary to always supply your listener with a persuasive desire to want to hear more. Every sentence in the message should make them want to hear the next sentence.
With the help of a little research, you can track down a high quality, feature-rich and inexpensive voice broadcasting service. By employing a hosted broadcast service, you can get a promotion or campaign started immediately at a surprisingly low cost. There are a variety of broadcasting systems available in the market. Most of these services are available on a per minute basis and the average price varies but is usually only a few cents per minute. Make sure to find out about the billing increments as some charge for the full minute or 30 seconds and some are the lowest at 6 second increments.
This marketing technique provides home business owners and small to medium sized companies the bandwidth and capacity of large call centers. A small one-person shop has the ability to send out thousands of phone messages at a low price and essentially remain competitive with the much larger firms in their particular market. Small businesses can afford these rates that were previously not possible.
Voice broadcasting is a software program that allows you to record a message and then send that message over the phone to thousands of recipients that could be your potential customers. With Voice Broadcasting technology, you can reach thousands of contacts or customers with customized messages within seconds. This technology is not a brand new method of marketing or advertising, but it is a method that has a great level of significance. Using telephone messages with a compelling audio advertisement you can keep in contact with your customers and keep them updated with new services or products. Many marketers have turned to voice broadcasting as an important means for advertising.
The list of benefits of voice broadcasting is long. It is very economical on its own and a very cost effective option to complement other marketing efforts. Voice broadcasting is fast and efficient. You are able to deliver your message immediately, at any time, from any location with internet access. You can often preschedule campaigns that will go out with no effort from your office. You will be amazed at the effectiveness of it. The marketing success stories are great in number, and the results are incredible. If your advertising campaign is looking for a way to reach out to thousands of people in a fast and efficient manner, voice broadcasting is often the best solution.
Voice Broadcasting allows you to invite your customers or distributors to your special events by leaving messages they won't forget. The "personal" invitation they receive through voice broadcasting will dramatically increase attendance to any event. This is a great way to increase attendance at distributor conventions for most network marketing companies that have annual events like Shaklee, Xango, Zrii, Herbal Life, Ameriplan, ITV Ventures.
If you have just started a new business and want to tell your audience about your products or services, then there are several options for you. You can use a printed media advertising campaign. The problem with this is that you have to spend lots of money on print advertising, without any guarantees regarding your return on investment. You have no way of being able to know whether people are reading your messages or not. Even if they are reading your message, most of the times print advertising goes in the trash bin. Similarly, there are also a lot of drawbacks associated with the radio broadcasting and it is very costly. If there is a low budget scenario, then it would not be suitable for you. One more option for your business advertisement is telemarketing. Telemarketing has been used in the advertising industry for more than 30 years. But, there is a drawback to telemarketing. You have to hire employees which will cost you a lot of money because they need to be paid for their time and labor on the phones. Additionally, you have to buy phones, work stations, phone lines, and an office from which your telemarketers can work in. All of this can lead to a large expense.
A predictive dialer is a computer telephonic communication system. This system utilizes computer applications such as web applications and UNIX to monitor the phone system. It enhances enterprise control through the application of computer aptitude tasks interrelated to telephone call conduct. This system is implemented for multiple venture applications and system wide program interfaces that are not reliant on platforms and are interoperable.
Predictive dialing: As a call processes, this system dials switches and monitors call progress to advance telemarketing output. It promotes telemarketing efforts. Any call center can benefit from this system as well as the work from home agent. Just a few of the industries that are using predictive dialers successfully are insurance, mortgage, debt collections, travel, non-profit, customer service, and marketplace study.
Repeated call distribution: A predictive dialer is a system that performs call distribution that comes from numerous destinations with the ability to recycle contacts. This is a major prospect finding tool which helps to guarantee the delivery of contacts to the agent. The call routing will continue without much concern for prospects waiting for an agent. Call queues are maintained with the most minimal possible postponement. Often, the user can set the wait time of the prospect in the hold queue. Most predictive dialer comes with complete historical and real-time reporting, and supervision capability.
Productive dialer technology is beneficial to call centers that strive to provide great customer support.
Better customer experience. This occurs because clients are a connected directly to the office without wasting time, immediately transacting their business. Practical delivery of information eliminates exhausted calls, because clients are provided with immediate contact to the information they need, enhancing the clients experience with the company, this increases the reputation of the company and attracts more customers, translating to increased income.
Enhance office communication. In addition to managing live telephone conversations, call center software programs include recording calls, transferring contacts, listening and coaching features, script pop-up, and e-mail capability.
Making a predictive dialer part of your call center solution, you can save time and money. You don’t have to pay for high-end equipment. Since it works as software, there is no cost for hardware and the overall cost is minimized. All you need is an internet connection. The constant improvement in technology means fewer problems and more solutions, creating faster upload and download speeds, and CRM functionality.
All businesses need to continuously improve and explore new projects in order to stay current and successful. It is important for a business to focus on multiple projects at one time - concurrent projects have to be conducted continuously. And what is true for the total business is also applicable in the case of the smaller divisions of a certain business. Therefore the call center division of a business also has to follow the process of optimization. To succeed in the development of managing several projects on the level of a call center, one can feel relieved if one utilizes the predictive dialer provided by a reputable company.
When anyone designs, expands and sustains software applications for call centers and back office process management and coverage, you really have to be sure you come up with the right solution each time. We are experts in the field. Customers often say to us that we were the first contact center technology supplier they spoke to who had enough experience to be able to hit the ground running by understanding business needs instead of trying to fit a square peg into a round hole.
The predictive dialer was developed by our independently-owned software company, supplying solutions to the telecommunications, financial and helpdesk industry. A remarkable innovation by IDS was the Operator Assistance Software (OAS), one of the world largest computer-supported telephony applications at the time. It was used by BT Operator Services to deliver a wide range of call handling and information services and, crucially, was part of the digital transformation of the PSTN in the UK. The technology under which OAS operated was the precursor to Computer Telephony Initiative (CTI) and provided the link between organization telephony, its information systems and its people. It was essentially the first generation of the robust platform that we have today.
Since the beginning the software has been constantly upgraded to keep up with the latest technology. Most of the dialers are now able to not only notice whether someone picked up the phone, but they also detect the difference between an answering machine and the actual person. However, to make this decision you need a very fast algorithm for the automatic dialing software to analyze. So far no auto dialer software can works with 100 percent accuracy, but many come close. VoIP is certainly making a much bigger impact in the industry today. Ken Reid of Rostrum Solutions commented anticipating the demand for the new decade, "2010 will see improved use of predictive dialers by call centers as they adapt to meet the changes this new decade is starting to demand, whether it is investment in home working or at the call center itself." It is the responsibility of your SIP service provider, to provide training them how to use the system. Many companies even use video-based training to ensure that the appropriate procedures are followed. Ensure that training is included, and you will find value in your service and costs will remain at a low level. Ideally, your service supplier should not want you to invest in any type of hardware.
One cause of concern for many is that sometimes there is a long silent pause prior to kicking in when using automatic dialing, this depends on the type of answering machine detection (AMD) the service offers, in order to determine whether a person or an answering machine has answered the phone. Not all AMDs are created equal. Furthermore, in the case of some programs, when an answering machine/voicemail is detected, the software will wait a moment after the tone allowing for the maximum amount of information to be recorded on the answering machine. Efficient predictive dialing software delivers a great increase in operational efficiency which dramatically improves the numbers of successful calls completed, boosts revenues and has a direct impact on the bottom line. It seems that everybody wins with the predictive dialer- the call center remains operational at all times (and it can even save on office costs); the agent has the benefit of working from home - and the customer receives a continuous service.
Companies are currently using call center administration software which allow for reduced down time and quick connection to the agents. Contact center organization software is based on telemarketing solutions through a suite of products designed to improve customer satisfaction, increase call center competence, data management and increase revenue. Call center management software is instrumental in managing the call pricing and the number of agents supported. Web based service call centers can improve the quality and reduce costs by online web-enabled customer support. People can search the online knowledgebase before, after and during the call. Call center technology products provide the controls and monitoring capability needed for almost all modern call centers. With some platforms, call recipients can contact emergency operators that are standing by to handle special individual emergencies. Telecommuting software allows agents to work remotely in the virtual call center environment. Some software platforms provide phone systems and application software that helps out communities without human intervention calling homebound residents, chiefly the elderly, ensuring their wellbeing.
The predictive dialer has successfully revolutionized the way telemarketers conduct their business. Like auto-dialers it was developed to dial phone numbers mechanically and over time new additions have been added to make it more efficient. Besides dialing automatically it can also react to calls and the types of answers it receives which was lacking in previous auto-dialers. Unlike older dialers that do not use algorithms to connect the agent to successful calls, predictive dialers connect telemarketing agents to the call once it recognizes that a real person is on the line or to a voicemail if desired. Due to these useful features predictive dialers are used in many call centers today. They have assisted thousands of telemarketers to maximize their work and reduce wasted time dialing non-responsive numbers.
When using predictive dialing software a call center can expect up to 500% increases in operational efficiency which radically improves the numbers of successful calls finished, boosts revenues and has a direct impact on the bottom line.
Predictive dialers and t variety of dialing features make it the software of choice for a wide range of customer applications, including:
Mission critical call center teams
Informal outbound contact centers
Indoor/outdoor blended call centers
Spread branch networks
Predictive dialing takes what you do well and helps you do a lot more of it - whether that’s dialing for telemarketing debt collection, telesales, fund raising by phone or customer care.
Adding the predictive dialer software allows a call center to considerably increase income and improve productivity, the software eliminates time spent manually dialing numbers and waiting for the phone to answer. This current technology ensures the agents’ time is spent in an effective way. If the active agent is on a call, the system will place the next call on hold until the agent is available. This means that when the call is finished the agent is immediately connected to the contact, which means less downtime.
The overall performance of a call center is achieved by the right call supervision technology that you have employed and the agents of your business. Predictive Dialer technology is extremely popular in the call center telecommunication industry and considered as one of the chief solutions of most of the customer interactive centers as it plays a vital role in improving the presentation and productivity of customer communications. The call blending capability of a predictive dialing solution along with many other included features such as CMS, automatic call distribution system, answering machine detection system, automated dialer support manager, call recording, live reporting system and the BPM or business workflow software combination allows business to fine tune the calling process to increase the performance and productivity of the business.
Deploying a predictive dialing system is an outstanding approach to manage your call center. It has the ability to improve and reorganize a variety of operations as well as increase the efficiency of the calling agents and managers. It performs a variety of vital call center tasks. The first and foremost function of a predictive dialer is to manage calls in an efficient way. With the built in virtual astuteness, it takes in the calls and distributes them to the agents in such a way that the agents get the same amount of calls. Therefore, it will increase their productivity as well as giving the agents the leads they need.
Another significant purpose of a predictive dialer is that it filters or screens certain lists of telephone numbers. I.e., it can screen or not dial those numbers that are registered under National Do Not Call Registry. This can eliminate the chance of needless legal action or complaints against the call center. Furthermore, it can also filters those numbers such as no answer, fax, busy signal, no signal, no answer, answering machine, etc. which will eventually increases the agents calling time to the potential customers. This can in turn reduce labor downtime to a great extent.
Enterprises and international businesses occupied in customer support, or sales and marketing are always seeking for ideal and efficient dialing solutions that enable them to better their business efficiency with minimum service. As a matter of fact, they are seeking a flexible solution that would level their call flow with smallest disruption, allowing the agents to spend maximum time on calls. Conformist automatic dialers were indeed a good solution; yet, they were a costly solution and more significantly, were not effective enough to improve the business efficeincies.
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