The video below will go over how to rework/recycle your records that have already been called in a specific campaign.
- You would start by going to your campaigns page https://pd.intercloud9.com/#!/campaign
- Next click the green leaf icon for the campaign you wish to rework
- Next check the boxes next to the Call Disposition in the list to the right you want to recycle/call again.
- Then click the Dispositioned As button.
*You can also limit the rework/recycle by date by selecting the Limit By Date check box and choosing your To and From dates.
The Quick Select Buttons "Bad Numbers" or "All Contacts" would:
Bad Numbers: Would Recycle/Rework all bad numbers i.e. disconnected, dead air, operator intercept etc.
All Contacts: Would Recycle/Rework every number in the list regardless of the status like starting from scratch as if you never called the list before including numbers marked as DNC or Scheduled Call Backs (every number would be reset to be called again).