Predictive Dialer Zapier Zap integration

Create a Zap to work with your CRM in this example we will connect Zoho CRM. If your are unsure how to use Zapier and or have no back programming background we can create the zap for a one time setup fee of $50.00.

Step 1: Log into your Zapier account https://zapier.com/ and  choose Make a Zap!

Step 2: Choose Webhooks from the search box then select Zoho CRM 

Step 3: Skip Pick off Child Key (Continue)

Step 4: Copy the URL provided in the Send a request to URL screen
Example: https://hooks.zapier.com/hooks/catch/3186626/xxxxxx/

Step 5: Take the URL you were provided in step 5 and append to the end of the URL our data base fields as show below in RED
Example: https://hooks.zapier.com/hooks/catch/3186626/xxxxx/?Company=interCloud9&Phone=#{Phone}&First Name=#{First Name}&Last Name=#{Last Name}&Address=#{Address}&City=#{City}&State=#{State}&Zip=#{Zip}

Step 6:  Log into the Dialer https://pd.intercloud9.com/#!/admin
Take your your newly formatted URL and add it to the POST URL field under the user settings in the dialer as shown below.

Step 7: Log into the Dialer https://pd.intercloud9.com/#!/home
Search for a previously called lead in the dialer using the search field from your Dashboard (top right corner).
Once that lead has populated in your Contact view tab choose the post to API icon to send a test post to Zapier. 


Step 8: Go back to your Zap being created and Choose the sample  provided by Zapier (Continue)

Step 9: Choose and action for your hook. In this example we will use Zoho CRM (Continue)


Step 10: Choose to Create Lead or Create Contact (Continue)

Step 11: Connect your Zoho account (Continue)

Step 12: Choose Standard Layout, then click the + to add/map the data base fields of the dialer to Zoho and (Continue)

Step 13: Click test this Step and verify the lead has been added to your Zoho CRM

Steps 14: Name and Save your Zap

  • Zapier, Zap, Zoho
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