Just weeks after the FCC issued a $2.88 million fine against a company for allegedly making millions of robocalls using technology that enabled caller ID spoofing, a much more significant fine of $82 million has been proposed against Best Insurance Contracts for allegedly making 21 million calls using similar technology. Based on consumer complaints, the FCC subpoenaed the call records of Best Insurance Contracts and verified that the spoofed calls were made. Business owners should do everything they can to resolve consumer complaints on their own before the consumer decides to send those complaints to federal agencies. Examples of best practices include only calling with proper consent, only displaying caller ID information for numbers that the business does own, scrubbing against national and state DNC lists, and honoring all opt-out requests.

Thursday, August 10, 2017







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