Last week, the FTC announced that they will be increasing the frequency that they report phone numbers suspected of being used to make illegal robocalls. The FTC receives more consumer complaints about unwanted robocalls than any other category. Nearly two million of these complaints have already been filed in 2017. In last week's announcement, the FTC stated that when they receive complaints about robocallers, the corresponding phone numbers will be reported daily to telecommunications carriers and other organizations that are working to block illegal robocalls. This change will make it even more important for businesses that use prerecorded voice messages to do everything they can to avoid and quickly resolve consumer complaints.
Tuesday, August 8, 2017