Web-based texting involves sending and receiving text messages via the internet better known as A2P (Application to Person) instead of cellular networks. Due to its flexibility, accessibility, and cost-effectiveness, this type of messaging is becoming more popular for business owners and alike.
Web-based texting lets users send and receive texts from their computers or laptops without a phone. Remote workers can stay in touch with clients and coworkers without their phones.
Web-based texting application such as interCloud9s Simple Messaging Solution lets users search, archive, and filter messages for easy reference. InterCloud9 integrates easily with email, chat, and video conferencing, making it an important part of unified communications strategies.
Benefits of using web-based texting features
Web-based texting lets users send and receive messages from any internet-connected device.
Web-based texting does not require a phone number or cellular service, making it accessible to those without these resources.
Web-based texting is cheaper than traditional texting because many platforms offer free or low-cost messaging.
Integration: Web-based texting can be integrated via an API or popular applications such as Zapier to integrate with a CRM and CMS to streamline communication.
Organisation: Web-based texting lets you search, archive, and filter messages for quick reference.
Security: Encryption and two-factor authentication protect messages and data on many web-based texting platforms.
Advanced Web-Based Texting Features
Web-based texting has advanced features that improve user experience and functionality.
Advanced web-texting features include:
Multimedia messaging: Many web-based texting platforms let users send images, videos, and audio files along with text messages.
Group messaging: Users can send messages to multiple recipients at once, simplifying communication with teams, colleagues, and friends.
Scheduled messaging: Some web-based texting platforms let users schedule messages to send at the best time.
Auto-reply: Auto-reply lets users automate responses to incoming messages, making it easier to manage and respond while away from the device.
Message templates: Users can quickly respond to common questions with pre-written messages.
Delivery confirmation: Users are notified when their messages are delivered.
Analytics: Some web-based texting platforms allow users to track message volume and response rates to evaluate communication strategies
Texting with Other Communication Tools
Web-based texting can be integrated with email, chat, and video conferencing to streamline communication.
Examples of web-based texting integration with other communication tools: Email integration: Many web-based texting platforms let users send and receive texts via email.
This makes it easier to manage emails and texts from the same platform.
Chat integration: Slack and Microsoft Teams allow users to send and receive text messages via web-based texting.
Users can access all their messages in one place, making communication easier.
CRM integration: Some web-based texting platforms allow users to send and receive text messages within the CRM interface.
Users can access their customer information and messaging history in one place, making customer interactions more efficient.
Video conferencing integration: Zoom and Google Meet allow users to send and receive text messages while video conferencing.
Users can send messages without leaving video calls, making communication easier.
Security and Privacy Considerations
Web-based texting requires security and privacy. Web-based texting platforms should have these security and privacy features:
Encryption: Encryption scrambles messages so only the recipient can read them. Find a web-based texting platform that encrypts your messages end-to-end.
Two-step verification: Two-factor authentication requires users to log in with a password and a phone code. This adds security to prevent account access.
Web-based texting platforms let users set a message expiration time, which deletes the message automatically. This is useful for confidential messages.
Look for a web-based texting platform that lets users control their data and messages.
Messages and accounts should be deleteable at any time.
When choosing a web-based texting platform, consider security and privacy and protect your data and messages.