Great Contact Solutions Start Here
Rethink your entire contact center and tailor it to perfectly meet your requirements. Intercloud9 enhances the experiences of both users and customers by offering a comprehensive range of cloud based contact management solutions. Our goal is to simplify communication, gather valuable insights, and exceed customer expectations. Scale your success with us through Zapier and connect the apps you already love.
Instant Account Set Up
- Why wait days or even weeks to get started
- Start your Free Trial Now for instant access!
- No Contracts
- No Setup Fees
Compliance Ready
- Upload your own internal DNC list
- Scrub against National DNC Registry
- Call Recording
- One Touch Opt-In and Opt-Out
Integrated CRM
- Contact Notes
- Tasks Reminders
- Call Back Reminders
- Email and Text Templates
Flexibility
- Pay As You Go
- No Contracts
- No Set Up Fees
Easy Integration
- Zapier Integration
- Live Lead Data Injection
- Open API for easy application integration
- Connect 1000s of applications
IVR and API Integration
- Create and Inbound Automated Attendant
- Open API for easy application integration
- Connect 1000s of applications through Zapier
Contact Solution Features
Instant On-line Activation
Get started today instant online activation! No credit card or payment method required.
Uptime Guarantee
See for yourself at https://uptime.intercloud9.com
100% Web based, No Downloads
Log in from anywhere, anytime and any computer.
Real-time Agent Monitoring
Listen, Coach, Barge-in or Take Over agents call.
Call Recording
Recording inbound calls gives you a complete control of the interactions between customers and your agents.
Real-time On Demand Reporting
Reports include a range of call analytics including call count, answer disposition, time duration and routing information.
Integrated CRM
Take notes, schedule call back reminders, send emails or text messages and much more.
Flexibility
Pay As You Go, No Contracts, No Set Up Fees.
Integrated IVR
Conduct real-time market research and polling with an integrated multi level IVR.
Fully Customizable Database Fields
Create and edit database fields to customize your call experience and reporting.
Inbound Call Handling
Route incoming calls to any available agents from other marketing initiatives.
DNC List Scrubbing
Scrub your contacts against the National Do Not Call list and stay compliant.
CRM INTEGRATION
With our open API our services can easily integrate through Zapier and many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Zoho Salesforce, Zendesk, SugarCRM, Leadmailbox and if your CRM allows web-based integrations just let our integration team know.
HIGH-LEVEL DATA ENCRYPTION
We offer High-Level Data Encryption that spans from your agents' web browsers to the database back-end, where your data is securely stored in our SSAE-16 certified hosting facilities. To ensure the utmost protection for your data, we employ NIST-approved, robust encryption algorithms. Additionally, you have the option to direct your customers to a secure Interactive Voice Response (IVR) system for collecting sensitive information such as credit card numbers, providing an additional layer of security.
Why Choose interCloud9
We truly grasp what it takes for your company or organization to excel within your industry. InterCloud9s contact management solutions have a proven track record of helping companies add growth to their bottom line. Schedule a call today to go over the details of your use case scenario and how interCloud9 can enhance your communication efforts.