Voice broadcasting system has proved itself as a vital tool in expanding and promoting business. It helps your message to reach hundreds of people to their phones in an easy way and of course automatically. Easily available in the market this device has become popular in promoting business. Business marketing companies use this technology to promote and sell their products, and politicians use this to campaign or win votes. It has made possible to reach people within a short period of time that in turns save energy and time.
On average you can expect to see about a 2% return on the calls made this technology. That may not seem like a large percentage, but you need to think of it in terms of numbers. If your voice broadcasting system is calling 100 people every minute in 10 minutes you may expect to see 20 people get in touch with you for business. That is 10 to 20 customers that you didn't have before, and you should think about it as getting two clients for every minute. That is actually a great return on your venture. Voice broadcasting is unique thing that you can use in any time zone. You can program the system to adjust for time zones, which means that you can actually increase your customer base to more of a national clientele. Moreover, if your voice broadcasting system runs into calls that are busy or go unanswered it will automatically reschedule the call to ensure that your potential customer is reached.
For a campaign that leaves messages on answer machine or voicemail, the numbers will be significantly lower, because the prospect will have to have enough interest to write the callback number down, and then call it back, taking much more effort than simply "pressing 1" during a live message. These numbers are impossible for us to track, since the calls back to the broadcaster don't utilize our broadcast system, but marketers who use this method have indicated to us that the call back ratio is probably one fourth to one third of the live transfer rate for a similar message.
Many companies in the world are offering broadcasting related programs. Intercloud9 is one of the leading provider which offer call centre services. Any business man can afford this service to run his business successfully. Downloading, recording, saving calls and messages are some of the main aspects of video broadcasting. Most companies normally give introductory offer of certain number of phone calls for free. To get this offer, the company will request the customer to fill the online application form that asks for some basic details to submit. Some trail versions are also available and we can make use of these to know about the working before purchasing to get some idea on their usage.
Voice broadcasting technology is fast, cost efficient and effective. It costs much less per call than using direct mailings and you yield a greater return on investment. Plus, with a voice broadcasts, you can be sure your message gets delivered and doesn't end up lost in somebody's trash can. Since you actually get to hear a live voice with a voice broadcast, it is a much more personal way of communication than just an ordinary, non-emotional email. One more thing, emails often end up getting junked because of spam filters. All in all, voice broadcasting is an incredible and highly effective mass messaging marketing tool. If you are serious about growing your business and have been looking for a new way to do so, it's time to give it a try.
All business related persons are in search of good methods to make their business run better. You are always in search for ways that can help you progress more in your work. Do not worry any more if you are out of your office for urgent tasks. You can get a new communicative system called Voice broadcasting. This technology can reach people all over the world wanting to connect with you and have huge capacity to bring in more work progress for you. By using such a service of voice broadcasting you can consume the power of interactive spoken words for your business marketing campaign.
Voice broadcasting system has a great role in advertisements to make new clients and other business prospects. In times of national emergency situations or warning for predicted natural disasters voice broadcasting serves suitably in sending message to huge groups of people. Important announcements can be sent to both individuals and the answering machines. In situation where there is busy signal on the receiving end or there is no response the message of the broadcasting system will be kept retained and delivered afterwards. Online delivery reports of messages are also maintained for the customers who take advantage of this facility for specific reasons.
This technology is the easiest way to market business but is not without difficulties. If you have included international phone numbers in the calling list, you should consider the laws that are applicable in this respect. This technique is not only used by businesses but also by politicians to access voters during election campaigns, non profit organization that want to improve public knowledge on a certain topic etc.
There are different types of voice broadcasting system. There is a normal voice broadcast. That is a basic call where the phone system dials from a list and plays a standard message to an individual, or an answering machine. Custom voice broadcast is the second type. It plays a message based upon the dialed number. This technique could be useful in occasions where you wish to perform targeted marketing or if you want to provide reminders with names, addresses, amounts, dates or times included in the message. The third type is voice broadcasting and touchtone response. This method expands prior calls by playing a message that gives connected people options from which to select.
Broadcasting system of voice is ideal to boost the productivity and efficiency of business. The businessmen are relieved of the tension of getting their well paid persons or employees doing maximum number of calls per day tracking each of the contacts in the database of clients. The ideal team of well trained and highly skillful sales executives will be efficiently engaged in implementing clearly, the objectives and decisions of business policy makers to draw in more business rather than calling customers. This software will take care of dealing with users. Thus getting this service in place will bring in remarkable improvement in the efficient and productivity of sales and account personals of business that will now interacting with persons who are interested in doing more business.
Predictive dialers are normally the best tools that a call center has at their disposal. They have the ability to dial multiple phone numbers, and direct the calls to the next line that is available to take them. They help companies save huge amounts of time- instead of having a agent sit there and physically dial each number until they found one willing to talk, this software could dial huge list of numbers in a short span of time and connect the functional ones to whichever representative would be free. The thing is, there are some positive and negative attributes of a predictive dialer, and some definite Dos and Don'ts that typical businesses should follow.
This software is a computer telephony system that automatically dials a list of telephone numbers, in such a manner that it filters and eliminates all the unproductive calls such as "do not call" numbers, automatic answering machine, busy tone, no signal, fax tone etc. The main advantage of this system is that it can automatically dials the telephone numbers. Hence, it reduced the time and efforts of manual dialing and increased the productivity of the agents and ultimately optimized the output of the call centers. The goal of this software is to consume idle time for the call center agents and get more sales.
This technology, along with customer relationship management (CRM) software takes a form of complete call center software solution. With the invention of new predictive dialer system these Business to Consumer firms are enjoying their increased operation, productivity and efficiency. Consumer’s satisfaction is the sole aim of any business and that is what telemarketing organizations are being able to hit at with this great solution. You will come across many companies that are in to the production of these speed dialing devices and it completely depends on your selection. Statistics show that call center agents increase their total sales time on the phone from 15 minutes per hour on average to just under forty minutes per hour. This is achieved by saving the agent from dialing numbers, waiting for the phone to ring, and tackling with unanswered calls or answering systems.
Depending on the requirements of your organization/firm, prices of these dialers can range from $3,600 to $65,000. The more expensive packages have very advanced features which their low priced models lack. Many sellers of the components of dialers are accessible through their websites on the internet. After purchasing any of these systems, additional services like installation, maintenance and training of users could be offered. Therefore, if your organization requires a unique communication solution for managing customer relationships, the predictive dialer is the answer. This will help you to increase your productivity level and therefore increase revenue. This will make your business more profitable.
Voice broadcasting came on the scene in 1990 and since that time has emerged as a reliable mass communication tool, sending telephone messages to groups of prospective recipients of calls. This form of broadcasting can be used for many different applications, including driving commercial interests, political campaigns or for community services. The users of voice broadcasting are facilitated with the capability to communicate with their intended target group straightaway which may range from group members, prospective clients, students, constituents, or subscribers of a particular service.
One of the great features of voice broadcasting is that it makes it very cost effective for improving business revenue. You can demographically target your audience during your marketing campaign and not only is it a low-cost option to generate leads for your business, but this solution also understands that targeted leads is what every market needs and it provides you with the tool to reach them. When you gain a list of a targeted group of individuals to reach, this software will deliver your message to them. You will select the particular people you want to reach when using a voice broadcast campaign to advertise your business.
If you are seeking to get the best conversion in your campaign, know that short and sweet is the answer. The bottom line is that people have short attention spans. Just like in Twitter where you have 140 characters or about 10 words to use in getting out a message, voice broadcasting works in some respects the same way. Usually, the longer you take to get out your message, the more people will disconnect and your conversion will be low. If you seek reasonable improvement in lead conversion, keeping your voice message around 30 seconds or less is the best option. This means that someone who can comfortably use Twitter to promote their business can also easily take advantage of voice broadcasting.
That brings us to our next point. The voice broadcasting service is responsible for sending out the telemarketing message. It is up to your sales force to provide the support to convert the generated leads into sales. Receivers of the voice broadcast will definitely transfer and/or call the number provided in the message. Voice broadcasting is inexpensive, but if the sales agents are not able to take advantage of the leads, the sales lead generation process will not be profitable. Voice broadcasting is possibly the fastest marketing tool for lead generation.
Automated voice broadcasting eliminates the dreaded concept of cold-calling and it creates a flow of leads coming to your call agents. Before the invention of this technology, businesses would send out post cards and mailings advertising their products and services. Direct mail is more expensive and yields about the same amount of leads as voice broadcasting. The internet has given business owners the opportunity of gaining new clients via their website, and voice broadcasting can drive business to that website. This system is the most effective marketing and advertising form in comparison to other forms of traditional advertising. Voice broadcasting has become one of the most efficient lead generation tools in advertising today.
Voice broadcasting is an excellent technology used for sending voice messages in bulk. Voice broadcasting systems have been in large usage for about 20 years and have proven to be one of the most useful marketing tools available. Most people have received a voice broadcast message at some point, as it is a very popular form of advertising. In the past, and even until quite recently, it cost a substantial amount of money to build and maintain a voice broadcasting system. Marketers needed to buy an auto-dialer system, purchase a list of contacts, and arrange for their message to be professionally recorded. Then, once the marketing campaign is running, the connection charges and additional add-on fees would be applied.
Many people don’t know that through the power of voice broadcasting a business can advertise products, services, and business opportunities to thousands of potential prospects in minutes for a lot less than other forms of marketing. Voice Broadcasting is perfect for all new and veteran marketers who want to succeed. This amazing technology can broadcast up to 1000 calls per minute, and it takes under 5 minutes to set up a broadcast. This technology will allow you to scrub numbers against your “do not call list” as well as the National DNC list. This will allow you to run the list as many times as needed without calling a person who does not want to be called. Additionally, your voice adds a personal touch when reaching a valued customer or potential prospect. It will look like you took time from your busy schedule to call them personally – a nice touch.
This technology can be amazingly useful for your internet business. Use it to generate more sales from existing customers or turning leads into new customers. Keep your prospects interested and your ROI high by making the message short and to the point. Design your message with a call to action and include an easy website for them to visit and purchase your product or service. Above all, use this technology to enhance the success of your internet business. With all successful voice broadcast messages, the call to action will motivate the prospect to engage with your business. Most of the time, this call to action is asking the listener to press a button on the phone to transfer to an agent or leave your company a message which is then emailed to you as a sound file. You can also suggest that the prospect visit your website for more information which adds credibility to the call. To accomplish this, you will need to register a domain name and develop a website. It is best to have a domain that is very easy to remember if you are going to advertise your website on a live message. Keep in mind that any wording which also has a numerical value like "for" and "too" in your domain name may confuse the prospect and lead them to the wrong site. During your broadcasting process, direct your listeners or potential customers to this website and clearly mention what you want them to do.
Another feature of this software is the ability to personalize your call with information you can’t always fit into a regular ad. As you are aware, television and radio ads are quite expensive, so you will mostly be limited to a specific time interval based on what you are able to financially manage when using them. You will also be limited to the amount of time your ads will run, and are again based on the large expense you have to spend. This is not the case with voice broadcasting campaigns. Here, you can keep sending your message as often as you wish. You can even customize or change it as needed. This can be a really big advantage if information is updated or if you change a particular product or service and need to notify your customers.
Voice broadcasting has huge advantages. It is very inexpensive and allows you to execute your campaigns in a way that will help you reach your prospects directly. By utilizing it to its fullest potential you will be able to change the way you do business for the betterment of your company.
There are a lot of dialing solutions for a call center in the market. Among these available solutions, the best one is the hosted predictive dialer. It is also referred to as a web based predictive dialer. A predictive dialer is an automated telephone system which works on a statistical algorithm and dials a series of telephone numbers, transferring the answered calls to the agents. It can increase the productivity of a call center to a great extent. The most popular businesses these days use call centers, and the most important tool to operate a call center is a predictive dialer. The key point of a predictive dialer is to make call agents more competent and productive as the dialer cuts down the idle time by almost 70%. Thus, agents can speak more often with the caller (potential customer) and are able to handle the prospect as quickly as possible. With the help of predictive dialer software your call center can do its work in less time.
Hosted predictive dialers are comprised of more advanced technology than the traditional automatic dialers. With automatic dialers the dialer automatically dials the calls and transfers them to the agents, however it does not screen the call which results in an unnecessary wastage of time. This definitely results in less productivity. A hosted predictive dialer, on the other hand, screens the unnecessary calls, and is programmed to predict when the next agent will be available to pick up the next call. It can predict the number of available agents, available lines, average call handling time and various other factors and adjust the flow of the outbound calls accordingly. Therefore this software delivers a high level of efficiency to the call centers. This process increases productivity as the agents can spend their time talking to the customers rather than dealing with answering machines, busy signals or fax machines.
The information related to the telephone numbers is usually stored on the network servers in the call centers. Hosted predictive dialer and the computer systems of the agents making calls are linked to the network servers which contain telephone numbers. A software application linked with the predictive dialer is installed on the computers. This software application performs the process of dialing for the agents. As soon as the agent receives the call, the software application displays all the information related to the potential customer on the agent's computer screen, so the agent can begin the conversation accordingly. Predictive dialing automatically predicts and transfers the call to the available agent on the available line and disconnects from the no answers, busy signals, answering machines and the fax machines. Only the live call is transferred to the agent.
Another great benefit of using such a dialer system is that it can make your call center agents virtual. In other words, your agents can be the part of call center even if they are not physically present at the call center. Hosted predictive dialers can enable agents to work from any place. As it is a web based solution, managers have full control to keep track of the agents' efficiency and productivity. The most successful businesses and enterprises wanted to have a solution for increased productivity in their call center and the search led them to the best available, and that solution is the predictive dialer.
A predictive dialer is the system that significantly increases the productivity when your staff doesn't need to place calls. This way the staff working at the call center can just talk to your customers and give them the much needed answers to get more leads thus improving the productivity and profits. With the help of a predictive dialer they never have to dial a single number and wait for someone to answer. This saves an incredible amount of time. A predictive dialing system offers the ability to dial a large list of phone numbers with great ease. With a single mouse click you can dial phone number after phone number instantly, which speeds up the process of dialing the numbers. This increases the efficiency of the work flow and cuts out wasted time from dialing numbers that don’t connect. Predictive dialing software competently handles outgoing call flow of your business through its highly efficient dialer system. The mechanism is developed around identifying a human voice on any given call and then immediately transferring that call to the very first accessible agent for further assistance.
The predictive dialer monitoring system is designed to only connect a sales representative/ telemarketer to calls that are answered by a person. It discards any calls that are not answered, have busy signals, disconnected lines, lines picked up by answering machines, fax machines, or any other form of automated services. The predictive dialer saves telemarketers time because they no longer have to manually dial telephone numbers, listen to ring tones or unanswered calls. Thus, a predictive dialer allows a telemarketer to spend more time communicating with customers and less time that was once wasted on dialing and waiting for a customer to answer their phone.
Prior to its development, most phone centers utilized devices known as auto dialers, which were merely computers equipped with telephony boards that could dial a range with out a caller having to manually enter it on a keypad. Predictive dialing is an advanced technology that moves past the pure auto dialers mainly because it monitors calls made to see how they're answered. If the call goes unanswered, is met with a busy signal, answering machine, or fax machine the predictive dialer instantly moves onto the next call. Usually, the predictive dialers are the systems that are used by the call centers. The number of calls made by the software is much higher than the calls made by the real person sitting at the call center, thus enhancing the productivity. It automatically places enough calls to increase the productivity by targeting the sales and leads needed. Also this is the system that connects the call to the prospect and still adds prospect into the hold where they wait for an available agent. This automatically starts the next call when the previous call ends.
With new and improved software solutions, the distribution of voice messages to answering machines has become really easy. You have to record your message in advance, and then make some technical modifications to your dialing system. When an answering machine or voicemail is reached you can easily play the message at the push of a button. For telemarketing companies, this feature is an additional advantage which is enough to encourage them to buy enhanced dialing solutions. Similarly, when your agents spend most of their time talking with your prospective clients they are bound to deliver good results. The predictive dialing process helps a lot in generating numerous hot leads that result in increased profit generation.
A hosted predictive dialer service provides the client with a high performance and efficient automated predictive dialer solution usually with monthly based payments. The dialer is normally made ready for use and supported by the service provider and then delivered to the customer ready to be used within an hour. This technology can greatly increase the productivity or efficiency of the contact center staff. The predictive software has become extremely popular in a short span of time. The predictive dialer is a system that automatically dials a list of phone numbers and this is the secret behind the efficacy of the agents at the call centers. The dialer dials the telephone numbers of the potential customers ahead of the company agents and this enables the company's dial rates to shoot up. With the success of the dialers several platforms are now available in the market. Though the functions of all types of predictive dialers are the essentially the same they differ in terms of delivery methods and architecture.
A hosted predictive dialer is also known as web based predictive dialer. It is software provided as a service model solution offered by some of the well known hosting companies. This dialer solution is actually a normal predictive dialer solution, but it is offered through web hosted interface. Just like the normal service, web based solution dials a list of predefined cell phone and telephone numbers in such a calculated way that it eliminates those calls that are busy, no answer, fax, answering machine, and even those numbers that are enlisted with National Do Not Call Registry. This hosted solution is an ideal and cost effective solution for all call centers as it can efficiently improve their sales and marketing activities.
Predictive dialer-applications allow the call centers to significantly increase revenue and productivity because the software eliminates the time that call agents spend manually dialing numbers and waiting for telephone calls to be answered. This modern technology ensures that agents spend their time in an efficient manner. The system can estimate or predict when an agent is likely to finish his current phone call, and dials using another phone line automatically while the agent is still in conversation. As soon as the agent is available for a call, the dialer software passes the phone call to the agent after the phone call is answered by the client.
With this technology, a huge amount of time is saved courtesy of the lead management feature. This option cleans the dialing list against any state and federal forbidden list, at the same time organizing vital information like callbacks, leads and sales. Predictive dialer-software also allows for better control of the agents in a call center, because the applications allow the call center management to listen to agents at any time, without the agent's knowledge. It is also possible to view the number of calls agents have completed in real time and the total break time each agent has taken in a particular working period.
Today the most important factor for promoting your business or company is advertising that always gives you maximum results. It has never been easy to open a call center and hire agents who have to manually dial numbers, but the predictive dialer has made it easy, comprehensive and a more profitable business. It is a software application that is operated by a computer system to help the call center agent dial the given list of telephone numbers, although it can be an expensive solution, keep in mind that it is an investment in saving time and completing more sales.
When using a predictive dialer, an agent or call center as a whole can make more progress in less time and would be able to get the maximum rate of return of profit. A predictive dialer device has the ability to enhance the productivity, efficiency and performance of the call center or the agent who works from home. In the past when an agent was dialing the numbers manually they might only be speaking to actual clients for approximately 15 minutes. Now, with the use of a predictive dialer it is raised up to 45 minutes per hour which is awesome. The latest software is used to enhance the performance more then 300%. All of this will save time, gaining maximum profit and allow the agents to interact with more customers throughout the workday.
One other great advantage of this technology is that it dials numbers automatically, once you supply the desired phone number list. It reads these numbers and dials by sequence, thus you can save manual dialing time which can also lead to fewer employees needed in your call center. These type of dialers are a cost-effective solution for call centers and also very helpful in increasing sales and advertising efforts.
Here are some of the major and prestigious advantages of predictive dialer software:
1. Filters useless and unproductive calls allowing a call center to enhance profit and improve performance because it can get rid of lost time, spent dialing the numbers manually. This technology makes sure the agents time is spent in a useful way.
2. With the help of this technology you can also save your time by leading management abilities. The “do not call” is an important command which is used to make sure you are not contacting prospects who do not want to be called again.
3. The other big advantage of such an advanced system is you can get feedback from customers quickly and efficiently.
4. A predictive dialer helps to increase per hour sales and thus increase profit.
5. It also helps to control leads. It automatically stores the number once it dials. You just need to use the dial command and it will automatically pick the numbers from memory which is useful.
In the dialing process when the server or dialer starts calling the number, it is the predictive dialer that manages the calls. In a situation where there is no response or silence from other side, the dialer hangs up. Regarding the other calls, the dialer will screen out busy, unanswered, and answering machine calls (optional). You can choose to have only the live calls put through to the agents. As soon as the agent gets connected to a call he can view all the information related to the call on his screen.
Voice broadcasting has proven itself as a major tool in promoting and advertising a business. It allows your message to reach hundreds of people through their phones in an easy and effective way. Easily available in the market, this technology has become popular in promoting businesses. Marketing companies use this technology to promote and sell their products and politicians use this to conduct a campaign or win votes. It has made it possible to reach people within a short period of time that in turns save energy and time.
On average you can expect to see about a 2% return on the calls made by this technology. That may not seem like a huge percentage but you need to think of it in terms of numbers. If your voice broadcasting system is calling 100 people every minute in 5 minutes you may expect to see 20 people get in touch with you for business. That is 10 to 20 customers that you didn't have before, and you should think about it as getting two clients for every minute. That is actually a great return on your venture. Voice broadcasting is a unique technology that you can control the use of in any time zone. You can program the system to adjust for time zones, which means that you can actually increase your customer base to more of a national clientele. Moreover, if your voice broadcasting system runs into calls that are busy or go unanswered it will automatically reschedule the call to ensure that your potential customer is reached.
For a campaign that leaves messages on answering machines or voicemail, the numbers will be significantly lower, because the prospect must have enough interest to write the callback number down, and then call it back, taking much more effort than simply "pressing 1" during a live message. These numbers are impossible for us to track, since the calls back to the broadcaster don't utilize the broadcast system, but marketers who use this method have informed us that the call back ratio is probably one fourth to one third of the live transfer rate for a similar message.
Many companies in the world are offering broadcasting related programs. Intercloud9 is one of the leading providers which offers call center services and solutions. Any businessman can afford this service to run his business successfully. Downloading, recording, saving calls and messages are some of the main aspects of video broadcasting. Most companies normally give introductory offers off certain number of phone calls for free. To get this offer, the company will request the customer to fill out the online application form that asks for some basic details to submit. Some trial versions are also available and we can make use of these to know about the product before purchasing to get some idea on their usage.
Voice broadcasting is the best tool to boost the efficiency and output of a business. Managers are relieved of the tension of making sure their employees are doing the maximum number of calls per day. The no longer have to track each of the contacts in the database of clients. The ideal team of well trained and highly skillful sales executives will be effectively engaged in implementing the objectives and decisions of business policy makers to draw in more business rather than spending time calling customers. This software will take care of dealing with the time wasting calls like no answers, busy, operator intercepts, etc. It also allows an influx of hot leads onto the sales floor in minutes. Thus getting this service will bring remarkable improvement in the efficiency and productivity of sales and the employees will now be interacting with persons who are interested in doing more business.
We truly grasp what it takes for your company or organization to excel within your industry and our marketing solutions have a proven track record of helping companies add growth to their bottom line. Request a call with one of our account managers to go over the details of your use case scenario and how interCloud9 can enhance your communication efforts.
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