Great contact solutions start here
Rethink your entire contact center and tailor it to perfectly meet your requirements. Intercloud9 enhances the experiences of both users and customers by offering a comprehensive range of Cloud Based auto dialer and automated messaging solutions. Our goal is to simplify contact management, gather valuable insights, and exceed customer expectations. Scale your success with us through Zapier and connect the apps you already love.
Predictive Dialer Software
All-in-one predictive auto dialer solution with CRM, email and 2-way Text Messaging for Call Centers or Individuals. Spend your time talking to prospects not calling them.
Simple Messaging Software
All-in-one automated messaging and contact management solution. Stay in constant contact with your customers through Text Messages, Ringless Voicemail Drops and our IVR Voice Messaging Software.
Text Messaging Software
Industry leading 2-way texting with free inbound messages. Easily scheduled follow up texts and surveys with unlimited keywords!
Ringless Voicemail Software
The future of responsible voice messaging is here with ringless voicemail drops! Leave a message directly to voicemail without interrupting the recipient.
IVR Software
Great for reminder calls, conducting outbound and inbound call surveys or intelligent call routing to individuals or departments. Popular industries include Schools, Churches, Medical, Utility and many others.
Smart Call Routing
Route calls or texts intelligently to agents or departments using the area code of the inbound caller. The possibilities are endless with our Smart IVR.
Text MORE to 949-876-8776 to learn more!
Contact Solution Features
Instant On-line Activation
Get started today instant online activation! No credit card or payment method required.
Uptime Guarantee
See for yourself at https://uptime.intercloud9.com
100% Web based, No Downloads
Log in from anywhere, anytime and any computer.
Real-time Agent Monitoring
Listen, Coach, Barge-in or Take Over agents call.
Call Recording
Recording inbound calls gives you a complete control of the interactions between customers and your agents.
Real-time On Demand Reporting
Reports include a range of call analytics including call count, answer disposition, time duration and routing information.
Integrated CRM
Take notes, schedule call back reminders, send emails or text messages and much more.
Flexibility
Pay As You Go, No Contracts, No Set Up Fees.
Integrated IVR
Conduct real-time market research and polling with an integrated multi level IVR.
Fully Customizable Database Fields
Create and edit database fields to customize your call experience and reporting.
Inbound Call Handling
Route incoming calls to any available agents from other marketing initiatives.
DNC List Scrubbing
Scrub your contacts against the National Do Not Call list and stay compliant.
CRM INTEGRATION
With our open API our services can easily integrate through Zapier and many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Zoho Salesforce, Zendesk, SugarCRM, Leadmailbox and if your CRM allows web-based integrations just let our integration team know.
HIGH-LEVEL DATA ENCRYPTION
We offer High-Level Data Encryption that spans from your agents' web browsers to the database back-end, where your data is securely stored in our SSAE-16 certified hosting facilities. To ensure the utmost protection for your data, we employ NIST-approved, robust encryption algorithms. Additionally, you have the option to direct your customers to a secure Interactive Voice Response (IVR) system for collecting sensitive information such as credit card numbers, providing an additional layer of security.
Frequently Asked Questions
Smart IVR: Decrease workload, Increase resolution efficiency
Whether you have a small team of 2 support representatives or a large workforce of 200, Intercloud's intelligent Interactive Voice Response (IVR) system simplifies the process of directing calls to the appropriate individuals or departments, precisely when needed. You have the flexibility to select from a range of criteria, such as language preference, to ensure seamless call routing.
Are there any legal regulations or compliance requirements for using predictive dialers?
Yes, there are legal regulations such as the Telephone Consumer Protection Act (TCPA) in the United States and similar regulations in other countries. These regulations govern aspects like abandoned call rates, caller identification and consent requirements for certain types of calls.
How can predictive dialers help with compliance?
Predictive dialers can be programmed to comply with regulations by adjusting parameters such as call pacing, dialing hours, and abandoned call rates. They can also support features like caller ID display and recording consent for compliance purposes.
Why Choose interCloud9
We truly grasp what it takes for your company or organization to excel within your industry. InterCloud9s contact management solutions have a proven track record of helping companies add growth to their bottom line. Schedule a call today to go over the details of your use case scenario and how interCloud9 can enhance your communication efforts.