Importance of Voice Broadcasting - Intercloud9


Monday, 30 December 2013 00:00

Importance of Voice Broadcasting

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Before understanding how voice broadcasting can help you advertise your business, it is important to know what this term really means. Voice broadcasting is a technique that is used in mass communication and has been in use for the last 20 years. It is a system which helps to reach numerous people and can deliver automated phone messages to hundreds and even thousands of people in a short amount of time. This automated dialing system uses the phone numbers and sometimes the contact details of the list to determine where to deliver the messages. Whenever a message needs to be sent to all of the contacts, this system is put into use. It broadcasts the messages over the telephone to all of the targeted members in the database. This technology can be used for both community purposes by the government and commercial purposes by an organization.

Communication is a key source for building lasting relationships between any business and its clients. To achieve higher returns, it is absolutely necessary to maximize customer retention and satisfaction. One can find wide ranging advantages when using voice broadcasting or SMS broadcasting services. The business executives are relieved of the tension of having their employees doing a maximum number of calls per day tracking each of the names in the client database. The best team of well trained and highly skilled salespeople will be engaged in implementing the decisions of business policy makers to draw in more business rather than calling customers. Voice broadcasting software will take care of interacting with clients and prospects. Thus, getting a voice broadcasting service in place will bring marked improvement in productivity and will lead to the sales force speaking with persons whom are interested in doing business. Voice broadcasting is a boon for modern day businesses.

The VB (voice broadcasting) software has an ability to detect busy signals, invalid numbers, and fax machines and skip over those calls. The VB program enables inclusion of information into the message piece and allows an interactive opportunity for the client or prospect by pressing buttons on the phone keypad. The advanced version of VB setup comes bundled with the ability to detect answering machines and either play a message or skip onto the next call. The intrinsic logic of the voice broadcasting software, upon detecting an answering machine or voicemail, will observe and recognize the exact moment when to initiate delivery of the message; or will disconnect if the company prefers to call the number later when the customer may be available live.

Customization of the software can be conducted directly by the company purchasing the service. Voice broadcasting has gradually evolved as an efficient and advanced form of communication lending an edge to many businesses looking to improve their advertising campaigns in a cost effective manner. A company using VB can get the call delivery scheduled and then get the message sent out as per their requirement at any time. Also, a fixed schedule can be followed where a customized message can be broadcasted to the masses, maintained in the phone list database, at a designated day and time as needed. It can be setup weekly and even monthly as well. Small companies can now grow at rates that were not possible previously.

Read 2983 timesLast modified on Monday, 06 October 2014 11:48

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