What should be kept in mind in a call monitoring project.

Written by

Call System monitoring is a technique for increasing sales and customer service. The call monitoring system has a great effect over the entire call center operation, the actual implementation and selection of a call recording component is a a huge responsibility for the telecom team. The call tracking and quality is always a part of the conversation when an enterprise team is considering purchasing a new call monitoring system, whether by that of the calling system or from an internal role.

It's important that the selected calling solution provide scalability along with a breed of other options and the cost of ownership is taken into consideration. Professionals usually want the ownership cost to be as minimal as possible.  Additionally professionals want to know that their phone system is supported when needed. Now days, a lot of call recording solutions support normal Cisco models, PBX models from Avaya, ShoreTel, Aspect, Mitel, Nortel, NEC, etc.. Most of these service providers also provide SIP-based systems, VoIP versions, cloud-based versions and active recording options, allowing the recording system to integrate right into the switching API.

As previously mentioned the cost of ownership matters to minimize a new upfront cost when their existing calling solution is being upgraded to a newer version, or migrating to a completely new platform.

Telecom buyers look for a reliable solution that's easy to add departments, locations, remote agents, etc. Some phone system suppliers work hard to educate buyers on the advantages of having a built-in call recording that they think it is the only selling strength they need. It's good to know when your calling platform has a down fall, you're going to work with a reputable and reliable team of individuals who will provide you the service and support needed to guarantee the success of your project.

Finally, you should keep in mind when reviewing calling solution is the dashboard and custom reports offered. This reporting information and call recordings can be played back for review and evaluation focused on making business and customer experience outcomes better. You should keep all of these things, in a call monitoring project.

Read 4148 times Last modified on Monday, 07 October 2019 13:33

Why Choose interCloud9 for your Auto Dialer Solution

We truly grasp what it takes for your company or organization to excel within your industry and our marketing solutions have a proven track record of helping companies add growth to their bottom line.

Get Started