Monday, 08 April 2013 02:00

Business management with a predictive dialer.

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The first step for any call center is hiring the right representatives. The second is giving them the right tools to do the job. A predictive dialer is the best tool for a call center agent as it speeds up efficiency, productivity and eliminates downtime. Significant attention is always necessary in hiring the call center professionals and some things to look at when using a predictive dialer is typing speed, accurateness, computer literacy, as well as previous industry experience. To offer the best support for clients, call center agents should have adequate knowledge of the services and products they are offering. Having a well thought out training program will lead to improved preparation and is necessary to get the customer's questions appropriately answered. Increased performance and productivity of a call center can be achieved by employing quality agents that use a predictive dialer.

Here are some of the different uses of a predictive dialer:

1) Business events
2) New manufactured goods marketing
3) Extraordinary sales announcements
4) Purchaser surveys
5) Elector registration
6) Community announcements
7) Fundraising
8) Service pickup/delivery phone notifications
9) Service reminders

Predictive dialers are the most commonly used dialers in call centers. These are automated dialing systems which place calls by dialing numbers without human intervention on behalf of the company and helps to manage the calling list with a CRM. When manually dialing agents often encounter problems of undeliverable calls such as no answers, busy, fax, or some other issue where the call cannot be completed. A predictive dialer skips over all of these calls allowing the representatives to take care of the person on the line while the dialer brings another individual on the line. This saves a great deal of time and allows the agents to handle more prospects with hardly any downtime.

Successful call center executives know how to increase and sustain customer relations. Having a sociable and welcoming individual on the line ready to talk to prospects and customers is a necessity. The representative needs to know how to sell to customers and negotiate issues. They should be watchful of the fact that an existing customer is always easier to retain, no matter how much he/she is difficult to deal with. Good agents are able to calm the tension of the person on the call, and better the chances of retaining them. Sufficient knowledge of phone manners is also fairly significant for a customer care representative. If an executive is knowledgeable in these skills, he/she would be able to turn every incoming or outgoing call into an opportunity.

The responsibility of a customer care representative is to communicate with clients and potential clients. Good communication skills become an indispensable characteristic of the successful agent. A good communicator is a good listener as well. The agent should have enough patience to listen to all that a customer has to say, and then offer a practical solution to the problem. Customers want themselves to be heard. This is the reason they prefer speaking to live agents rather than with an automated system. A quality agent should be cognizant of this and keep listening and comprehending as the first steps in any conversation.

Monday, 01 April 2013 02:00

Make high profits through a predictive dialer.

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Could your business use increased profits? Of course it can. Using a predictive dialer has become very popular in many industries and the reviews have been outstanding. Here are some examples of the types of businesses using these time saving systems: Free Credit Checking, Credit Building, Free Legal Advice, Office Depot Discounts & Savings, Website Building and Hosting Service, Check Guarantee, Pre-employment screening, Healthcare Benefits, Payroll Solutions, 500 Min Domestic Calling Card. And that’s just to name a few, businesses are finding that with a predictive dialer it speeds up your agent’s time, and time is money.

The fact cannot be denied that using predictive dialer services are an unbelievable option. With so many different types of businesses using this tool, it is worth taking a look at. All businesses using such services that we contacted have returned incredible reviews. One reviewer claimed that it helps her business stay in touch with clients at really wonderful prices. The reality is that you will save money by opting for such a technology. It is always advisable for businesses to find new techniques which improve competency and profitability.

We should begin by acknowledging the basic obligation of any small business: Maximize sales and reduce cost. The predictive dialer helps to fulfill these points in the following ways:

Increasing business: With a predictive dialer you reach more prospects faster than traditional dialing methods. More prospects equal more sales which mean increased profits. This is a system that significantly increases the productivity when your staff does not have the motivation to place calls day after day. This way the staff working at the call center can talk to live prospects and provide them with the products and services needed to increase sales and profits. With the help of a predictive dialer they never have to dial a single number and wait for someone to answer.

These systems are used by individuals all the way up to large call centers. The number of calls made by the software is 400% higher than the calls made by a person sitting at the call center dialing by hand, thus increasing productivity. It automatically places calls to increase the efficiency by targeting the sales and leads provided in the database. The system has call throttling which increases or decreases the rate at which it dials numbers on behalf of an agent to ensure idle time is minimal. Setting up a system is easy and there are companies out there that can have you up and running within minutes. Once you find the one that is right for you, you will see an increase in productivity and profits immediately.

Monday, 25 February 2013 02:00

The Use of Voice Broadcasting Technology

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Voice broadcasting is a successful and consistent technology with which you can easily send your messages or alerts to millions of people by running a simple marketing campaign. It consists of a programmed pre-recorded message delivery service that is played for the projected answering machine, voicemail or live person. The distribution consists of a digital message that has been perfectly scripted and engineered to deliver a specific message to the target audience. The remarkable quality of this marketing tool is that the messages are delivered consistently, in a small amount of time at an inexpensive rate.

With voice broadcasting software you are able take your time while making sure you have the right message to be delivered the right way, every time. Once you approve the message, it can be broadcasted to thousands or millions of people at the speed you desire. This mass communication technology dates back to the early 1990’s that broadcasts messages via the telephone to the intended target audience. This technology has both marketable and social applications. Voice broadcasting users can contact targets (whether they be subscribers, members, constituents, employees, or clients) directly. The software allows for complete control of the program and supervision of the broadcasts. With self-service voice broadcasting technology, you can schedule call windows, determine how quickly to send out calls, and pause calling campaigns.

This service allows a business to initiate an advertising campaign in minutes. Voice broadcasting also allows for interactivity with the prospects which fills up several significant roles needed by the sales process. First, it gives sales agents an opportunity to get in touch with many more possible clients than they are capable of by manually dialing a phone. It enables the delivery of the best possible message quality a sales agent could leave on an answering machine/voicemail. This message is saved to be used later or sent out directly depending on the requirements of the marketing effort. In this technique, voice broadcasting becomes a cost-effective device which enables the sales agent to leave the kind of excellent messages he or she would like to all time, every time. Many improvements in telecom software allow sales agents to be on transfers with a percentage of channels dialing in the background where the agent is then able to move onto another call with hardly any down time, which adds up to a large amount of time saved.

A valuable phone dialer service will officially send your voice messages and announcements to your phone list of prospective customers, clients, members or community. Most companies give the ability to remove numbers on the national “do not call” list. This way if you are dialing businesses who do not want to be contacted you can be assured you will not dial them. When designing your campaign you will use a special message based on whether it is for a live person or for an answering machine/ voicemail

The best voice broadcasting systems can convey messages to a single individual or to thousands or millions of people. Your pre-recorded phone message can be played to a live person answering the phone or to their voicemail box.

A few other accepted applications include sending a voice message to people informing them of sales campaign, community events, and up-coming opportunities, emergency alerts, or appointments. Whatever message you need to get out, voice broadcasting will give you the necessary tools to accomplish your goal.

Monday, 18 February 2013 02:00

Voice Broadcasting Services

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The best voice broadcasting systems can convey messages to a single person or to millions of people. Your pre-recorded message can be played directly to a live person answering the phone or to their voice mail box or answering machine. Other useful applications include dispatching a voice message to people informing them of sales promotions, community events, emergency alerts, or future appointments.

Voice broadcasting services provide home business owners and small to medium sized companies the bandwidth and capacity of large call centers. A small one-person shop now has the ability to send out thousands of phone messages at a low price making them very competitive with the much larger firms in their particular industry. Small enterprises can now expand at levels that in the past have not been readily attainable. Voice broadcasting is extremely viable for business to business marketing not only because you are able to directly contact your customers during business hours, but also because it is one of the most affordable ways to make direct contact with businesses and direct contact closes deals. This is practically an untouched market right now with so few companies actually including voice broadcasting in their marketing plans. My guess is they haven’t considered the clear advantages.

The campaign we did with a business agent, helping business owners to increase their business volume, was outstandingly successful. The conversational message that we created with them was left on voice mailboxes and answering machines after hours. The next morning, qualified prospects were ringing the broker’s phone off the hook. Also, consider the following applications of voice broadcasting. Larger businesses will often use a voice broadcasting campaign to distribute messages throughout the company to all employees over voice mail. Larger businesses have also used voice broadcasting to send out customer service messages to a broad client base in the case of product specials or recalls.

Due to the immense popularity of these systems, there are many voice broadcasting service providers which provide different services which will help their clients to expand their business prospects. Due to the availability of the large number of service providers, it is not an easy task for anyone to choose the best one according to their specific needs and requirements. However, you can find the best one by researching online and after doing thorough inquiries. In the end, you will be able to find the one that best suits your needs.

Monday, 11 February 2013 02:00

What Can Voice Broadcasting Do for Your Business?

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Voice broadcasting technology is essential for success, especially for businesses and commercial perspectives. Any company or firm can contact targets which may be employees, customers as well as other target audiences using this broadcasting technology. In this modern era, there are various advanced applications which are used for the convenience of a company or an organization. This is a communication technique that is used to broadcast telephone messages to hundreds or even thousands of call recipients at once. Furthermore, varieties of software applications are being developed continuously by software engineers to improve the services as per clients’ business as well as fulfilling marketing requirements and needs.

In this internet world, most voice broadcasting service providers have their official online appearance or website where you can get the detailed information about their services and packages. You can visit their official sites and be in touch with them by phone, email, and in many cases online chat. If you are not able to find an ideal company which could provide voice broadcasting as per the requirements of your company, online material will be helpful to you. There are many websites available over the internet where you can get the technology related details that can make your business successful.

Have you ever sat down to dinner and had the phone ring only to get a pre-recorded message or voice broadcast? When I pose the question in the title, many first inclinations will be to respond negatively. If you do think that way then you may be missing out on one of the most powerful marketing tools available to you. All of us who have had our dinners interrupted are the victims of a business that did not understand the tool and how it should fit into a professional marketing program. If they did we wouldn't have received that call in the first place.

The reality is that if this service is misused it is not an effective prospect generator. Used in this manner it leads to frustration and sometimes anger. Neither of these conditions are conducive to attracting new prospects. When used properly, with an effective message and accurate data the software can lead to an influx of prospects for your company.

In addition, voice broadcasting is one of the most useful and cost effective automated client retention tools you can have in your marketing arsenal. Marketing statistics demonstrate that it is ten times easier to sell to an existing customer than to a new prospect. That's because they have a relationship with you, and already know and trust you. Voice broadcasting automates the relationship in a personal way no other technology can.

Due to popularity of these services, there are numbers of voice broadcasting service companies which provide their services to potential clients, which will help them to expand their business online as well as offline. Due to the availability of large numbers of service providers, it’s not an easy task for anyone to choose the best one according to their specific needs and demands. However, you can find the ideal one if you choose them after doing your due diligence. Make sure you find out about call completion, billing increments, and hidden fees. Often you can even find a company that does not require a contact. In the end, there is a company that will be the right one for you. With voice broadcasting you will see your business increase its success.

Monday, 04 February 2013 02:00

Getting to Know Predictive Dialing

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A predictive dialer is a system that uses a special file of account information loaded into the interface which will be dialed with more phone lines than there are agents available. It is a system which automatically dials a list of telephone numbers from that file, routing calls to available operators. This technology is also set up with certain rules to move past time-wasting calls such as no answers, busy signals and in some cases, answering machines and other devices that the operator would like to be processed automatically or ignored. Due to the use of mathematical algorithms in the predictive dialer, it minimizes the wastage of time an agent/user will spend waiting between calls with prospects.

There are three different types of predictive dialers which are VoIP predictive dialers, hosted predictive dialers and web based dialers. The dialer uses an algorithm to filter calls. It is also facilitated with features like handling “do not call” lists. For volume utilization it is the best choice available. The dialer comes with a capacity to manage call blending and time zones. The objective of a predictive dialer is to connect an agent with a potential client as soon as a call is finished without wasting any time.

Among the above mentioned types, the most successful one is the hosted predictive dialer. A hosted platform for this modern technology is very beneficial for multi-site companies. Other companies which also use predictive dialers are debt-collection and survey companies. Survey companies usually work on a specific location and dial the phone numbers related to that area. Predictive dialers are largely used in call centers where they provide these services to their telemarketers. This modern technology lessens the burden on the shoulders of a telemarketer and switches it to the software, which has the algorithm to run the predictive dialing process. The software can be programmed to stop automatically at specified hours, such as breaks or the end of the work day. There are many good companies which provide efficient predictive dialing services.

The hosted predictive dialing software is an efficient marketing tool for outbound call centers which are dealing with insurance, sales or other relevant campaigns. Furthermore, it allows the call centers to manage their clients in a more effective way by offering increased sales and production ratio, along with better business efficiencies. For outbound call centers the streamlined, proper and uninterrupted call flow is one of the important aspects. The predictive dialer solution aids in minimizing the time an agent spends between the active calls, while minimizing the call flow accordingly based on the available agents and per agent average call time. Additionally, as discussed earlier, the predictive dialer is also known as a hosted predictive dialing system or a call processing system. Apart from offering a high level of cost efficiency and lead utilization, it also eliminates all the unnecessary calls such as answering machines, fax machines, busy signals, invalid numbers, etc. and transfers only the answered calls to the agents.

Using predictive dialers in an industry can result in increasing the efficiency. In places where computer systems are loaded with large lists of phone numbers, these play a vital role there to assist in managing the work load. It performs by increasing and decreasing the number of calls, on the basis of statistics, which it is collecting continuously. The predictive dialer software is a platform which provides connected calls to agents and dials calls automatically in the background creating an influx of prospects ready to be sold. There are other forms of dialers that are hardware platforms and hosted platforms as discussed above; however, this software can also be used in conjunction with these. A hosted platform performs the same process yet accessed exclusively through the internet.

Monday, 29 July 2013 02:00

The flexible architecture of a predictive dialer.

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The predictive dialer is a system which would has the ability to dial a large list of phone numbers. It continuously checks which agents are available and are not busy. It then transmits the calls to these available agents. Before the invention of the predictive dialing system, auto dialers were used in a huge number in the field. In the auto dialer process, software is programmed to dial a list of calls automatically. These dialers are responsible for detecting whether a live agent is present for receiving the call. If it finds that port, it delivers the call to that agent. A recorded message can also be played while the prospect waits for the auto dialer to find an available agent. The predictive dialer predicts that when there would be an agent, available for a call and for this purpose, it uses a mathematical algorithm. This is a basic difference between a predictive dialer and an auto dialer. They usually dial a number of calls and based on the number of agents and when the agent is available and then on the basis of its statistics, it switches the potential customer to the available agent, because it has an estimated time interval statistics which an agent spends on a call. Predictive dialers make the life of an online marketer much easier. Some predictive dialer systems have a huge efficiency and productivity level not available in other common dialing systems. The agents have the option during a call to click on the "3rd party message" button or "answering machine message" button . When the "answering machine message" mode is selected, it plays the pre recorded message to the answering machine, allowing the port to be available for the next generated call. If the "3rd party message" button is clicked, it allows for the 3rd party to come on the line to the calling party, and the agent can release the call or release the 3rd party depending on what the call needs. The good news regarding this software is that it is very much cheap and has a flexible architecture that works well in multiple sites and distributed places. Besides its advantages, however it also has a few disadvantages. The old dialers make errors in classifications of calls and some of the older PBXs have difficulty to operate with the configuration of the soft dialer. Other types of dialers include the hard dialers, smart predictive dialers, hosted dialers and hybrid dialers. Each of these types has their own set of characteristics. A company should keep everything in consideration before going for a particular type. A hosted predictive dialer is the type of dialer which is hosted on a web server. One of the outstanding features of this dialer system is that it has the ability to makes the agents virtual. This means that the agents are not required to be physically present at the office and still they can be the part of the call center. This hosted system, just like any other predictive dialing system can detect answering machines, busy tones, fax tones and no answers and deliver only the legitimate calls to the agents. This makes the dialing process more efficient and the agents more fruitful. This dialer has a virtual intelligence system that can distribute calls equally to the available agents. Another important feature of predictive dialer is that it does not dial the National Do Not Call Registry telephone numbers. This can eliminate unnecessary complaints or legal actions against the call center.

Monday, 22 July 2013 02:00

Some important aspects of voice broadcasting.

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Voice broadcasting technology was invented in 1990 and since that time it has proven itself as a reliable mass communication tool, sending phone messages to groups of recipients or potential customers. This form of communication can be used for many different areas, including political campaigns, driving commercial interests or for community services. The users of this service are facilitated with the capability to communicate with their intended target group straightaway which may range from prospective clients, group members, students, constituents or subscribers of a specific service. The major advantage of voice broadcasting is that everything is pre-recorded and because of this you don't have to worry about misspeaking or worrying about what to say next. Instead of this, everything is scripted so you don't have to worry about any mistakes. Everything is optimized previously. Due to this, consistency is achieved. Another great advantage of this emergent technology is that people might find it less daunting. Cold calling is quite complicated and many people just don't like this. It is intrusive and can cause quite a lot of attention. Although some people can do this quite well, potential customers often do not like this as it makes them feel uncomfortable and they often put the phone down in frustration and anger. A lot of small and intermediate size companies make use of voice broadcasting as a quick and simple solution to get their phones buzzing with increased clients, additional sales and of course more productivity. Computerized broadcasting provides you the capability to send outbound phone messages very quickly, enabling you to increase your sales output significantly. Yet, making a choice between the voice broadcasting services and options available on the market can sometimes be difficult. This technology is bound to boost the productivity of your business. Managers are relieved of the tension of making sure their agents are performing large numbers of calls per day and tracking each of the names in the database of customers. The team of well trained and highly motivated sales agents will be engaged in implementing the decisions of policy makers to draw in more business rather than calling customers. Voice broadcasting software will take care of communicating with the clients and potential clients. Thus, getting a broadcasting service in place will bring in remarkable improvement in revenue and the staff will interact with persons who are interested in doing business. This effective service allows clients to target potential customers who are interested in receiving their calls regarding the client's services. The service allows clients to have preference over the mode of response offered to call listeners. This means, the recipient can call back the client by pressing key combinations indicated in the message to receive further instructions and connect to call center executives or to talk to a sales representative at will. The purpose of voice broadcasting is efficiently served when the client receives favorable responses by offering users the easiest and hassle free response option.

Monday, 15 July 2013 02:00

Voice broadcasting increases revenue.

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Voice broadcasting is a proven way to increase your business revenue. With this technology, you can send your marketing messages out to hundreds of recipients within minutes. It is a cost effective and an easy-to-use way to increase your business with very little effort and expenditure. And today, more than ever, voice broadcasting is being used by all kinds of companies to deliver their messages quickly and effectively. It may also be used not only for delivering messages directly to people, but also automated to answering machines and voicemails as well. In order to increase the output from your business, it is very important to satisfy the demands of customers. The call centers and marketing firms that are placed in different areas have the answer to the question, which is how to buy business. The call center agents are there to take quality calls and satisfy all the requirements of customers. People asking about how to buy business must have a look at the operation of call centre. It is not only the quality of calls but also the maximum number of calls associated with helping to answer the same questions related sales. In order to make sure that the listeners actually listen to your voice message, it is important for the message to be convincing. For this you need to make sure that every word spoken in the message is clear. If you are able to attract the listener then this will create great odds for increasing your sales. When you plan to create customers, it is always recommended not to irritate them. So, your voice message should be short and persuasive. That's how you will save your time and that of your potential customers. Plenty of voice broadcasting systems can be found in the market today. While getting a service, don't go for the cheap one. This system can make you generate leads so it is better that you get the best broadcasting system. The amount of people that can be targeted with the broadcasting system will definitely be more than manually calling each individual. With a persuasive broadcasting message created on the broadcasting system, you can definitely reach more people in less time and with less effort. Another feature of this software is the ability to personalize your call with information you can't always fit into a regular ad. As you are aware, television and radio ads are quite expensive, so you will mostly be limited to a specific time interval based on what you are able to financially manage when using them. You will also be limited to the amount of time your ads will run, and are again based on the large expense you have to spend. This is not the case with voice broadcasting campaigns. Here, you can keep sending your message as often as you wish. You can even customize or change it as needed. This can be a really big advantage if information is updated or if you change a particular product or service and need to notify your customers.

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