Great contact solutions start here
Rethink your entire contact center and tailor it to perfectly meet your requirements. Intercloud9 enhances the experiences of both users and customers by offering a comprehensive range of Auto Dialer and Automated Messaging solutions. Our goal is to simplify contact management, gather valuable insights, and exceed customer expectations. Scale your success with us through Zapier and connect the apps you already love.
Predictive Power Dialer
All-in-one predictive auto dialer solution with CRM, email and 2-way Text Messaging for Call Centers or Individuals. Spend your time talking to prospects not calling them.
Simple Messaging Solution
All-in-one automated messaging and contact management solution. Stay in constant contact with your customers through Text Messages, Ringless Voicemail Drops and our IVR Voice Messaging Solution
A2P Text Messaging
Industry leading bulk and 2-way texting with free inbound messages. Receive your own dedicated number for texts and calling! Easily scheduled follow up texts and surveys with unlimited keywords!
Ringless Voice Messaging
The future of responsible voice messaging is here with ringless voicemail drops! Place a voicemail message directly on landline or mobile phones without interrupting the recipient,
IVR & Voice Messaging
Great for reminder calls, conducting outbound and inbound call surveys or intelligent call routing to individuals or departments. Popular industries include Schools, Churches, Medical, Utility and many others.
Smart Call Routing
Route calls or texts intelligently to agents or departments using the area code of the inbound caller. The possibilities are endless with our Smart IVR.
Text MORE to 949-876-8776 to learn more!
Auto Dialer and Automated Messaging Solution Features
Instant On-line Activation
Get started today instant online activation! No credit card or payment method required during sign up.
Industry Leading Auto Dialer Ratio
Get your calls out when you need to and keep your agents busy all day long.
100% Web based, No software
Log in from anywhere, anytime and any computer.
Real-time Agent Monitoring
Listen, Coach, Barge-in or Take Over agents call.
Call Recording
Recording inbound calls gives you a complete control of the interactions between customers and your agents.
Real-time On Demand Reporting
Reports include a range of call analytics including call count, answer disposition, time duration and routing information.
Integrated CRM
Take notes, schedule call back reminders, send emails or text messages and much more.
Highest Connection Rates
Your data matters. Rest assured all your contacts will be called Nationwide, we don’t skip over high cost areas.
Integrated IVR
Conduct real-time market research and polling with an integrated multi level IVR.
Fully Customizable Database Fields
Create database fields specific to your data to customize your call experience and reporting.
Inbound Call Handling
Route incoming calls to any available agents from other marketing initiatives.
DNC List Scrubbing
Scrub your contact on upload against the National Do Not Call list in real-time and stay compliant.
CRM INTEGRATION
With our open API our services can easily integrate through Zapier and many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Zoho Salesforce, Zendesk, SugarCRM, Leadmailbox and if your CRM allows web-based integrations just let our integration team know.
HIGH-LEVEL DATA ENCRYPTION
We offer High-Level Data Encryption that spans from your agents' web browsers to the database back-end, where your data is securely stored in our SSAE-16 certified hosting facilities. To ensure the utmost protection for your data, we employ NIST-approved, robust encryption algorithms. Additionally, you have the option to direct your customers to a secure Interactive Voice Response (IVR) system for collecting sensitive information such as credit card numbers, providing an additional layer of security.
All Agents on One Virtual Contact System
By utilizing Intercloud9.com's predictive dialer, you gain the flexibility of having agents situated anywhere globally. Whether they operate from the office, their homes, or different geographical locations, our software ensures seamless connectivity among all agents. If your aim is to boost sales, secure appointments, or vary your sales schedules, adopt the tried-and-tested approach employed by contact centers over the years.
The dialer effortlessly transfers live calls to your agents, regardless of their whereabouts. This enables agents to dedicate more time to closing sales and assisting customers, freeing them from manual dialing tasks.
Smart IVR: Decrease workload, Increase resolution efficiency
Whether you have a small team of 2 support representatives or a large workforce of 200, Intercloud's intelligent Interactive Voice Response (IVR) system simplifies the process of directing calls to the appropriate individuals or departments, precisely when needed. You have the flexibility to select from a range of criteria, such as language preference, to ensure seamless call routing.
Why Choose interCloud9 for your Auto Dialer Solution
We truly grasp what it takes for your company or organization to excel within your industry. InterCloud9 automated dialer and messaging solutions have a proven track record of helping companies add growth to their bottom line. Schedule a call with one of our account managers to go over the details of your use case scenario and how interCloud9 can enhance your communication efforts.