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Predictive Dialer and Call Center Solution
InterCloud9's Predictive Dialer and call center solution provides industry leading dialing capabilities and a robust call distribution platform which handles both inbound and outbound calling capabilities. Our Cloud Based Calling Solution provides an integrated CRM, first in class reporting, call recording and a real time agent monitoring system for remote multi user environments.
Our Cloud Call Center and Predictive Dialer works with any phone, anywhere and also lets you connect through a SIP connection or Google talk applications. Whether you’re targeting a new or existing client list or receiving inbound marketing from another marketing initiative such as mail, tv, radio, SEO or SEM, we have you covered.
Last but not least our unlimited dialing platform includes domestic long distance, online knowledge base and a well-trained support staff. All this, for one low fixed monthly fee with no start up fee’s and instant online account set up.
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What is Predictive Dialing
The interCloud9 predictive dialing platform offers an industry leading 5 to 1 calling ratio per user logged in! What that means is the interCloud9 call center and predictive dialer platform automatically dials the numbers in your prospect list as if you have 5 hands dialing at once per user! Then connects only the live voice contacts through the intelligence of our answering machine detection (AMD) suite. The way our system does this is by 'listening' and filtering out answering machines, busy signals, operator intercepts, and other types of non-functional calls. This process therefore increases your telemarketing production by over 400% with the amount of contacts and messages your telemarketers can make.
To handle your inbound marketing efforts and call distribution needs, our call center solution will automatically route calls to available agents and provide real time agent monitoring. With our integrated CRM functionality, agents can take notes, set call back reminders, send templated emails, transfer calls to another agent or closer and all this while dispositioning each call for customized reporting. We've taken the traditional, old school status quo phone system and put it on steroids for your call center and marketing needs.
Predictive dialing for inbound and outbound marketing efforts
For the ultimate in business to business (B2B) live lead transfers and sales leads solution combine the power of targeted sales data to generate hundreds of targeted inbound leads. These live transfer leads are generated via our voice broadcasting platform and injected into the predictive dialers call distribution solution in real time and distributed among your available agents. This combination of new leads being transferred in, while the predictive dialer is following up on a more targeted list of past prospects insures your call center will have no lack of live targeted and interested inbound leads.
Intercloud9's Predictive Dialing Service
InterCloud9 offers you a one stop solution to boost your companies’ sales and take your call center solutions to the next level. Watch the short video clip above to see a quick 5 minute overview of the platform for more in-depth details. We offer instant account set up, that means no waiting and no delay. Other inferior solutions make you wait 5 to 7 days then charge you a set up fee. Don't waste your time or money get started today with our free trial!
What Makes interCloud9 The Right Choice for Your Call Center Solution
 | Instant On-line Set Up with No Start-up or Sign-up fees | | 100% Web based, No software to download |
| Inbound and Outbound call handling | | Lead injection, update leads to call in real-time |
| Integrated CRM | | Industry leading 5 to 1 outbound dialing |
| Customizable email templates | | Answering machine detection & message drop |
| Hot or Cold Call transfer options | | Ability to assign contacts to other agents |
| Callback reminders with custom options | | Fully customizable contact data fields |
| Real-time agent monitoring and coaching | | On demand campaign and agent reporting |
